Winners announced at the greatest customer contact awards in Europe, the ECCCSAs
Industry giants, newcomers, and innovators came together last night at the European Contact Centre & Customer Service Awards (ECCCSAs) 2024 to celebrate the very best in customer service and contact centre operations. Attendees from 44 countries gathered at Evolution in Battersea Park, London, for a night of recognition, inspiration, and celebration.
Telecoms brands shone brightly throughout the evening, with Vodafone securing a trio of awards —Gold, Silver, and Bronze. While Three UK claimed Gold for Most Effective Learning & Development Programme.
Professor Moira Clark, Chair of the Judges and Professor of Strategic Marketing at Henley Business School and Founder and Director of the Henley Centre for Customer Management, said,
“My first year as Chair of the Judges, I’ve been inspired by the innovation, creativity, and collaboration demonstrated by every winner,”
“The calibre of entries has been exceptional, setting new benchmarks for excellence across Europe.”
OVO Energy triumphed with Gold for Contact Centre of the Year, a testament to their outstanding customer-first strategy. Iceland’s Veitur Utilities, a first-time entrant, made a notable debut with Bronze for their innovative approach to customer contact, showcasing the diversity and talent celebrated by the ECCCSAs.
Teleperformance and Foundever upheld their dominance within the outsourcing sector. With Teleperformance securing Gold for Most Effective Improvement Initiative (Outsourcer) and Best Approach to Supporting Vulnerable Customers (Outsourcer). While Foundever took three Gold’s in Greatest Impact of AI (Outsourcer), Best BPO Partnership on over 200 seas and Best Supporting Team. Both their achievements spanned multiple countries, demonstrating the strength of their global operations.
Leigh Hopwood, Managing Director of the ECCCSAs and Chair of the European Customer Contact Alliance, highlighting the importance of the awards Leigh continues,
“The winners this year showcase the extraordinary resilience, innovation, and dedication to customers within our industry,” “whether a small in-house team or a global outsourcer, every winner represents a commitment to improving the lives of customers and colleagues alike. Congratulations to all!”
Charities and in-house teams also had their moments to shine. Alzheimer’s Society earned Gold for Best Approach to Supporting Vulnerable Customers (In-house), a moving recognition of their vital work. TaskUs, known for their innovative practices, won Gold for Best Employee Experience, reflecting their commitment to sustainability and the frontline.
Ioan MacRae, Chief Revenue Officer at Sabio, headline sponsors of the ECCCSAs, commended the winners,
“The ECCCSAs truly showcase the best in our industry. From cutting-edge technology to compassionate customer care, the achievements we’ve celebrated tonight reflect the passion and progress driving customer contact excellence across Europe.”
Now in its 24th year, the ECCCSAs remain Europe’s largest awards programme, celebrating excellence in customer contact. The event showcases award-winning customer service across a diverse range of sectors and countries, setting the benchmark for industry recognition. Hosted by the glamorous Fiona Bruce and supported by the legendary Dame Denise Lewis OBE, the event delivered both prestige and entertainment. The rigorous judging process spanned 30 categories, resulting in a celebration of talent, hard work, and groundbreaking achievements.
To view the full list of winners at the European Contact Centre & Customer Service Awards (ECCCSAs) 2024 Click Here
The greatest awards programme in the European customer contact industry.
The European Contact Centre & Customer Service Awards is the longest running and largest awards programme in the European customer contact industry. The programme recognises organisations across Europe that are leading the way in delivering exceptional service to customers.
Overseen by Moira Clark, Chair of the Judges, Professor of Strategic Marketing at Henley Business School and Director of the Henley Centre for Customer Management, the awards are highly regarded for its robust judging process, the ECCCSAs award organisations that continually innovate to improve the customer experience, value their people, and operate efficiently and effectively.
ECCCSA winners often liken the achievement to ‘winning an Oscar’, highlighting just how respected and prestigious the ECCCSA’s have become in raising the profile of the customer contact operation, its capabilities, and its stars.
