Call Deflection: Keep Customers & Agents Sane in Peak Periods
Call deflection: how to keep your customers and keep your contact centre agents sane in peak periods Cathal McGloin, CEO…
- Contact Centre Tips, - COVID-19, - Industry News 24 March 2020
Call deflection: how to keep your customers and keep your contact centre agents sane in peak periods Cathal McGloin, CEO…
- Case Study, - Industry News 11 March 2020
AA Ireland puts AI-powered chatbots in the driving seat of customer engagement AA Ireland was founded in 1910 to provide…