It’s a call centre, Jim, but not as we know it…….
The human touch with the help of some robotics: how customer service is transforming By Guy Tweedale, Regional VP, Rocket…
Rocket Software
- October 23, 2018 | Consumers Aren’t as Opposed to Bots as You Might Think
- October 23, 2018 | Jabra Launch Engage 50, Professional Digital Contact Centre Headset
- October 23, 2018 | Increase Meaningful Interactions with your Customers
- October 23, 2018 | TTEC Announces Key Appointment to European Leadership Team
- October 22, 2018 | Is A Human Touch Needed With Contact Centre Automation?
- October 18, 2018 | U-WFM Announce Next Generation of Cloud WFM for Contact Centres
- October 17, 2018 | Is Your Contact Centre Manager Called Scrooge?
- October 17, 2018 | Creating a User-Friendly IVR System in Your Contact Centre
- October 17, 2018 | 10 Keys to PCI Compliance in the Contact Centre
- October 17, 2018 | Midsize Contact Centres in Transition – Global Research
- October 16, 2018 | Global Study Reveals Digital Channel Use Gaining Ground
- October 16, 2018 | Maintaining a Positive Culture in the Contact Centre
- October 16, 2018 | Contact Centres Should Stop Targeting Agents on NPS
- October 16, 2018 | The Future Contact Centre – Face and Voice Recognition
- October 15, 2018 | Ultracomms Showcase Payment Technology at Congress
- October 11, 2018 | Is It Time That Your Contact Centre IVR Grew Up?
