It’s a call centre, Jim, but not as we know it…….
The human touch with the help of some robotics: how customer service is transforming By Guy Tweedale, Regional VP, Rocket…
Rocket Software
- February 15, 2019 | UC EXPO – 15-16 May 2019 – London – Register Now!
- February 15, 2019 | Inner Circle Guide AI & Chatbots in Contact Centres
- February 15, 2019 | NICE inContact Highest Scores in Contact Centre Report
- February 14, 2019 | Market Report: Contact Centres and the Use of AI
- February 14, 2019 | 1 Week to Enter National Contact Centre Awards
- February 14, 2019 | Enghouse Systems Acquires ProOpti AB
- February 14, 2019 | WFM Supports Engagement at OTTO Contact Centres
- February 14, 2019 | Altitude Unveil App Marketplace: Xperience Hub
- February 14, 2019 | How Can Service Providers Deliver More Contextual Options?
- February 13, 2019 | Ultracomms Answer Machine Detection European Patent
- February 13, 2019 | What is a Single Customer View? Why Should You Care?
- February 13, 2019 | Chatbot Reduces Contact Centre Calls By 25%
- February 13, 2019 | The World is Going Digital And There’s No Escape
- February 13, 2019 | Handling Complaints in the Contact Centre – PhoneCoach
- February 12, 2019 | Big Winners at North East Contact Centre Awards
- February 11, 2019 | Why Blending Should Be a Priority in the Contact Centre