Predictions for contact centres I never thought I’d make
5 predictions for contact centres I never thought I’d make! We invited Paul Scott of Paul Scott, Customer Experience Consulting…
Paul Scott
- 23 March 2023 | Proactive Outbound Dialling Improves Patient Appointment Process
- 22 March 2023 | AI & Automation is Delivering Enhanced Contact Centre Performance
- 21 March 2023 | Finalists of the UK National Contact Centre Awards 2023
- 21 March 2023 | 1 in 5 Contact Centre Agents Supported by AI, Robotics & Chatbot
- 20 March 2023 | Growing Prevalence of “Conversational Everything”
- 20 March 2023 | Why the Public Sector Needs Leaders to be Digital Leaders Now
- 20 March 2023 | Wessex Water Achieves Customer Service Excellence
- 17 March 2023 | NICE Surpasses Milestone of 1 Million Agents on CXone
- 17 March 2023 | 60% of Brands Struggle with Ineffective AI for Customer Service
- 16 March 2023 | Ascensos Continues Contact Centre Outsource Expansion
- 16 March 2023 | Enjoy a Slice of Customer Data Analytics Pi (e)
- 15 March 2023 | How Data Powers CX Delivery for Contact Centre Advisors
- 14 March 2023 | Vonage Wins Best CX Solution in CX Awards 2023
- 13 March 2023 | Noetica Once Again a Contact Centre Experience Finalist
- 13 March 2023 | Salesforce Einstein GPT; Beginning of AI’s ‘Productivity Wave’?
- 10 March 2023 | Migrating to the Cloud? Be prepared to evolve your business…
- 10 March 2023 | Darlington BC Secures Contact Centre Payments with PCI Pal
- 9 March 2023 | Noetica Announce Attendance at BIBA Conference 2023
- 8 March 2023 | Echo Managed Services achieves ServiceMark from ICS
- 8 March 2023 | Practical Improvements to Customer Support Outcomes