Research shows Intelligent Chat is increasingly favoured by consumers
34% prefer intelligent chat when engaging with customer service while one in ten have abandoned a sale because of a…
intelligent chat
- 17 May 2021 | 80% of CX Professionals Believe AI Will Provide Better Contact Centre Experience
- 17 May 2021 | Content Guru’s storm® solution Verified as Citrix® Ready
- 17 May 2021 | Outsourcer CC33 Become DMA Corporate Members
- 17 May 2021 | 9 out of 10 Contact Centre Staff Set to Leave Jobs in 2021
- 14 May 2021 | Customer Touch Point becomes Purple Member & ‘Committed to Disability’
- 14 May 2021 | The Changing Face of the Contact Centre – One Year On
- 14 May 2021 | Halfords Deploys 8×8 SecurePay Powered by PCI Pal
- 13 May 2021 | Avoira & Noetica Win National Innovation Award
- 13 May 2021 | Contact Centre Complaints. Getting Worse or Better?
- 12 May 2021 | Mango Direct Marketing Invests £1m into Contact Centre
- 12 May 2021 | Content Guru Unveils New Partnership with Wavenet
- 12 May 2021 | Digital Transformation – The Future of Contact Centres
- 12 May 2021 | Top Three Characteristics of a Connected Enterprise
- 12 May 2021 | Aspect Software Announces Merger With Noble Systems
- 11 May 2021 | BT Invests in New Landmark Dundee Contact Centre
- 10 May 2021 | Hillarys Embark On Digital Transformation with IPI
- 7 May 2021 | The 2021 UK Customer Experience Decision-Makers’ Guide
- 6 May 2021 | Talkdesk Digital Returns & Combines Innovation with Charity
- 6 May 2021 | European Contact Centre & Customer Service Awards
- 6 May 2021 | Cymphony Moves For expanding Contact Centre Workforce