Intelecom Establishes a New Company – Puzzel
Intelecom establishes a new company Puzzel, to support growing customer demand in contact centre and mobile payment environments Increased focus…
Intelecom UK
Six Practical Steps to Make Web Chat Work For You
Six Practical Steps to Make Web Chat work for you – Thomas Rødseth at Intelecom, shares his top tips for…
The Truth About Self Service, Bots & Intelligent Assistance
The Truth about Self Service, Bots & Intelligent Assistance Thomas Rodseth, VP of Product & Marketing at Intelecom explains the…
Five Steps to Reinventing Quality Management in Contact Centres
Five Steps to Reinventing Quality Management in Contact Centres Thomas Rødseth, VP of Product & Marketing at Intelecom, says it’s…
Contact Centre Agent Empowerment – Does It Really Matter?
Agent empowerment – does it really matter? Three Steps to letting go gracefully from Colin Hay of Intelecom There was…
Why CRM Is Essential For Effective Contact Centre Engagement
Why CRM Is Essential For Effective Contact Centre Engagement – Colin Hay, VP Sales, Intelecom UK looks at the advantages…
The Four Freedoms of Games and Gamification
Bjørn-Rune Hanssen, Gamification Manager at Intelecom explains why it’s good to experiment and fail when it comes to gamification in…
Do You Have A Mobile Customer Service Strategy?
Do You Have A Mobile Customer Service Strategy? Thomas Rodseth, VP of Product & Marketing at Intelecom takes a look…
Is Your Digital Customer Service Just Skin Deep?
Is Your Digital Customer Service Just Skin Deep? Thomas Rødseth, VP of Product and Marketing at Intelecom takes a look at…
The Customer Journey – Where’s it going?
The Customer Journey – Where’s it going? Colin Hay, VP Sales, Intelecom UK offers a five point plan for joining-up…
Intelecom Gartner Magic Quadrant for Contact Centre as a Service
Intelecom Positioned as a Challenger for the second consecutive year in Gartner’s Magic Quadrant for Contact Centre as a Service,…
5 Myths about Gamification from Intelecom
Engagement is the purpose of games and gamification,so sometimes a bit of fun is exactly what you need to get…
Intelecom Introduce Enhancements to Cloud-Based Solution
Intelecom introduces latest enhancements to its cloud-based contact centre solution with improved security features and Web Chat functionality Intelecom Group…
Manage Average Handling Times in Contact Centres
Manage Average Handling Times in Contact Centres – Thomas Rødseth, VP of Product & Marketing at Intelecom, takes a closer…
Intelecom UK Continue Year on Year Growth with New Customers
Intelecom UK continues year on year growth with new customers, a new team and real-time product enhancements Intelecom UK Ltd,…
Intelecom Contact Centre as a Service on G-Cloud
Intelecom Contact Centre as a Service now available on G-Cloud 8 Cloud based contact centre solution supports public sector drive…
We Are Officially A Nation of Complainers
We are officially a nation of complainers: 2016 Consumer Action Monitor (CAM) Survey Findings According to Thomas Rødseth, VP of…
Affinity Water Enhances Contact Centre Solution
Affinity Water enhances its cloud-based contact centre solution from Intelecom to further support its business and introduce new services for…
Affinity Sutton selects Intelecom for new Web Chat service
Affinity Sutton selects Intelecom for new Web Chat service for housing association residents Intelecom, a provider of cloud-based contact centre…