Intelecom Establishes a New Company – Puzzel
Intelecom establishes a new company Puzzel, to support growing customer demand in contact centre and mobile payment environments Increased focus…
Intelecom establishes a new company Puzzel, to support growing customer demand in contact centre and mobile payment environments Increased focus…
Six Practical Steps to Make Web Chat work for you – Thomas Rødseth at Intelecom, shares his top tips for…
The Truth about Self Service, Bots & Intelligent Assistance Thomas Rodseth, VP of Product & Marketing at Intelecom explains the…
Five Steps to Reinventing Quality Management in Contact Centres Thomas Rødseth, VP of Product & Marketing at Intelecom, says it’s…
Agent empowerment – does it really matter? Three Steps to letting go gracefully from Colin Hay of Intelecom There was…
Why CRM Is Essential For Effective Contact Centre Engagement – Colin Hay, VP Sales, Intelecom UK looks at the advantages…
Bjørn-Rune Hanssen, Gamification Manager at Intelecom explains why it’s good to experiment and fail when it comes to gamification in…
Do You Have A Mobile Customer Service Strategy? Thomas Rodseth, VP of Product & Marketing at Intelecom takes a look…
Is Your Digital Customer Service Just Skin Deep? Thomas Rødseth, VP of Product and Marketing at Intelecom takes a look at…
The Customer Journey – Where’s it going? Colin Hay, VP Sales, Intelecom UK offers a five point plan for joining-up…
Intelecom Positioned as a Challenger for the second consecutive year in Gartner’s Magic Quadrant for Contact Centre as a Service,…
Engagement is the purpose of games and gamification,so sometimes a bit of fun is exactly what you need to get…
Intelecom introduces latest enhancements to its cloud-based contact centre solution with improved security features and Web Chat functionality Intelecom Group…
Manage Average Handling Times in Contact Centres – Thomas Rødseth, VP of Product & Marketing at Intelecom, takes a closer…
Intelecom UK continues year on year growth with new customers, a new team and real-time product enhancements Intelecom UK Ltd,…
Intelecom Contact Centre as a Service now available on G-Cloud 8 Cloud based contact centre solution supports public sector drive…
We are officially a nation of complainers: 2016 Consumer Action Monitor (CAM) Survey Findings According to Thomas Rødseth, VP of…
Affinity Water enhances its cloud-based contact centre solution from Intelecom to further support its business and introduce new services for…
Affinity Sutton selects Intelecom for new Web Chat service for housing association residents Intelecom, a provider of cloud-based contact centre…