Blog: What’s the true definition of Customer Service?
Customer Service: “The assistance and advice provided by a company to those people who buy or use its products or…
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Contact Centre Reputations Need to be Repaired, says Aspect
Contact centre reputations need to be repaired, says Aspect Cold callers continue to damage genuine customer service, says customer engagement…
Eckoh Provides Hillarys with secure phone payment solutions
Secure payment solutions and multi-channel customer service provider Eckoh, has won a new three year contract to supply additional payment…
Aspect Software’s cloud-optimised Unified IP 7.3
Aspect Software’s cloud-optimised Unified IP 7.3 offers new compliance features, greater TCO • New compliance features for proactive outreach to…
Verint Expands Adtech Global Partnership
Adtech Global Now Offers Verint Contact Centre Services and Cloud-Based Workforce Optimisation Solution to EMEA Customers Verint® Systems Inc. have…
Increased Use of Sorry Indicators of Poor Customer Service
Special Report on Behavioural Cues Finds that Politeness Has an Impact on Customer Satisfaction; Overall Global Satisfaction Rises 2 Points…
Interactive Intelligence – Delivering Superior Customer eExperience?
Interactive Intelligence to Host “What Does it Take to Deliver a Superior Customer Experience?” Industry Web Event” Key webcast presenters…
Betfred places a safe bet on Business Systems
Betfred is the world’s largest owner-operator bookmaker. A significant proportion of bets are still placed over the phone during popular…
Eckoh signs agreement with Tenpin
Eckoh plc have announced that it has secured a new 3 year agreement with Tenpin Ltd, a leading operator of…
Legal & General invests in QMax WFM
The Challenge Legal & General Group PLC is one of the UK’s leading providers of risk, savings and investment management…
CCA Excellence Awards 2014 Awards Shortlist announced
The CCA shortlist for the Excellence Awards 2014 have been revealed with the Award winners will be announced on 26th …
Sinclair Voicenet Security Business Partner of the Year
Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording, quality management, analytics, customer feedback and workforce management…
Sainsbury Bank secure new contact centre location
Sainsbury’s Bank have announced that they will move to a new office complex which will house their contact centre operation…
First Utility invests £10m in customer service
First Utility has invested more than £10m to improve its customer service offering. As part of the investment, the firm…
How to sound authentic on the telephone
Contact centres are a fact of life, and will continue to be so. But few of us enjoy talking to…
Verint Workforce Optimisation Solution Available for Mobile Platforms
Verint® Systems Inc have announced that its Verint Mobile Workforce Optimization (WFO) solution is now available on multiple mobile platforms,…
Another Heroic Response from Outsourcer
Hard working employees at leading UK contact centre RESPONSE, have shown that when it comes to charity fundraising there is…
Interactive Intelligence Offers CallScripter Application
Interactive Intelligence contact centre and dialer software integrated with upgraded CallScripter™ application offers improved customer service, increased agent productivity, and…
Beagle Street goes live with web chat solution
Beagle Street, the BGL Group’s online life insurance provider, has gone live with a web chat solution from Sabio to…