Generation Z – Why they Think and Behave Differently
Preparing for Generation Z – Kay Phelps of Genesys explains why they think and behave differently Would you choose to be…
Generation Y
Dimension Data Generation Y says Goodbye to the Phone – according to Dimension Data’s 2013/14 Benchmarking Report
New contact centre research published today reveals that for Generation Y – individuals born between 1980 and 2000 – the…