Complaint Resolution in Contact Centres Education in Excellence?
Martin Ellingham, product director, Aptean Respond looks at the role of skills and training in first point of contact complaint…
- Contact Centre Tips, - Industry News, - Training 23 February 2020
Martin Ellingham, product director, Aptean Respond looks at the role of skills and training in first point of contact complaint…
- Contact Centre Tips, - Industry News, TalkDesk 16 January 2018
According to a recent survey by Talkdesk, First Contact Resolution is the most important metric by which managers assess the…