Customer Experience – Getting the Two-Way Connection Right
Customer Experience – getting the two-way connection right By Fabrice Martin, SVP, Marketing and Product Management While much attention is…
Fabrice Martin
- 23 October 2020 | Take Part in a 3 Minute Contact Centre Headset Survey
- 23 October 2020 | How Teams Can Take Customer Experience to the next level
- 22 October 2020 | Desktops, Dashboards and Human Centred Design
- 22 October 2020 | The Changing Consumer Behaviours in the COVID Era
- 21 October 2020 | 5 benefits of an Effective Contact Routing Strategy
- 20 October 2020 | CX Teams Must Prepare to Embrace No Deal Brexit
- 19 October 2020 | Customer Touch Point adds Emotion-Detecting Analytics
- 19 October 2020 | Contact Solutions Implements Noetica SABRE Contact Centre Solution
- 16 October 2020 | Enghouse Interactive Helps Council Solve Resident Queries
- 15 October 2020 | Productivity: the new priority for your employee
- 13 October 2020 | Jabra & HP Collaborate on One-Stop Meeting Solution
- 13 October 2020 | Stripe Deploy PCI Pal Security Payment Solutions
- 9 October 2020 | NICE Interactions Live – The Highlights from this years Event
- 9 October 2020 | Five9 Receives Customer Experience Innovation Award
- 9 October 2020 | Echo supports digital transformation at Welsh Water
- 8 October 2020 | Shifting liability for fraud from merchants to customers
- 8 October 2020 | CCMA Academy Autumn Contact Centre Training Events
- 8 October 2020 | Sabio Appoints Matt Tuson as Chief Commercial Officer
- 8 October 2020 | What is Customer Effort Score in Contact Centres?
- 7 October 2020 | The Rise of the CRM in the Contact Centre Space