Customer Experience – Getting the Two-Way Connection Right
Customer Experience – getting the two-way connection right By Fabrice Martin, SVP, Marketing and Product Management While much attention is…
Fabrice Martin
- 6 October 2022 | UK’s Largest Privately-Owned Contact Centre Secures Lending Facility
- 5 October 2022 | Sentiment’s Role in Contact Centre Management
- 5 October 2022 | Join Fred Sirieix at Opentalk. Most Innovative CX Event of the Year!
- 5 October 2022 | 90% of Vulnerable Customers Struggling to Access Contact Centres
- 5 October 2022 | Wales’ Contact Centre Workers Celebrated at Awards Ceremony
- 4 October 2022 | Noetica to Preview Next Generation Contact Centre Technology
- 4 October 2022 | Top 5 Insights for Leading a Multilingual Contact Centre
- 4 October 2022 | National Customer Service Week: London UK’s biggest Complainers
- 3 October 2022 | 75 Contact Centre Jobs Created Leisure Operator GLL
- 3 October 2022 | Phone Calls Remain the Strongest Contact Centre Tool
- 3 October 2022 | Ocado Sunderland Contact Centre Delivers The Goods
- 30 September 2022 | Content Guru Accepted In UK G-Cloud 13 Framework
- 29 September 2022 | Calabrio Analytics Powers Up Savings & Revenue Growth
- 29 September 2022 | PCI Pal Partners with Virgin Atlantic to Secure Omnichannel Payments
- 29 September 2022 | Take Part in the UK Contact Centre Decision-Makers’ Guide 2023
- 28 September 2022 | 42% of Customer Queries to UK Retailers Go Unanswered
- 28 September 2022 | Lemon Contact Centre Partnership will Keep Off Site Staff Safe
- 28 September 2022 | Poor Customer Service Impacting Utility Sector’s Reputation
- 28 September 2022 | Make Outbound Dialling More Effective with Voicemails
- 28 September 2022 | Empathising with your Contact Centre Customers in Difficult Times