Mind the ‘Contact Centre Agent Knowledge’ Gap
Mind the ‘Contact Centre Agent Knowledge’ Gap – Deploying employee-centric Artificial Intelligence (AI) to repair competency gaps for individual agents,…
AI
AI is the Future but Avoid Human Touch at your Peril!
AI and automation are the future of CX – but you avoid the human touch at your peril! Insurance companies…
Contact Centres Need the Tools to cope with Customer Expectations
Contact Centres need to be given the correct tools to cope with the surge in customer expectations In recent times,…