Genesys Create 200 Jobs in Ireland at Global AI Centre of Excellence
– Genesys creates 200 new tech jobs in Ireland, establishes global artificial intelligence centre of excellence – New Genesys office…
AI
Brands Failing to Listen To Voice of the Customer
Brands failing to listen effectively to Voice of the Customer, Eptica research finds While over three quarters (78%) of brands…
Chatbots – Separating the Reality from the Hype
Like flying cars and hoverboards, we were told chatbots would be everywhere by now. As voice still accounts for the…
Is A Human Touch Needed With Contact Centre Automation?
More and more of everyday life is becoming automated through developments in artificial intelligence (AI), making interactions with “robots” a…
What’s Happening with AI in the Contact Centre?
Visit any typical contact centre today and one thing is constant: the sheer number of people involved. Visit any modern…
Siri, How Can Voice Technology Transform My Company?
Siri, how can voice technology transform my company? What will enterprise automation look like by 2019? Rodney Hassard, Global Director…
Introducing Conversational AI in the Contact Centre
What happens when your contact centre is ready to stop talking about chatbots or conversational AI and wants to move…
Ensuring the ROI of Adding Artificial Intelligence
Adding artificial intelligence to the contact centre is an important decision that involves a significant investment of time, money, and…
Top Tips for Deploying AI in Your Contact Centre
Top Tips for Deploying AI in Your Contact Centre – Jonathan Sharp, Director, Britannic Technologies Artificial Intelligence (AI) has been…
Most Customers Hate AI & Chatbots for This Reason…
There’s no doubt that artificial intelligence is going to be more and more common in customer service and support interactions….
Balancing Agents & Bots in your Retail Service Experience
One of the greatest stumbling blocks for organisations is the transition from an AI-based interaction to live agent assistance. When…
Where Does AI Belong in the Retail Customer Experience?
One of the best first steps for successfully implementing artificial intelligence into your customer experience strategy is an evaluation of…
Chatbots & AI are Here to Stay in Your Contact Centre
Chatbots and AI are Here to Stay: Learn How to Use Them in Your Contact Centre Businesses are realizing that…
Will AI Eliminate Humans In The Retail Contact Centre?
When it comes to artificial intelligence, one of the most common questions in the mind of retail customer experience leaders…
Emergence of Artificial Intelligence within Customer Service
The Emergence of Artificial Intelligence within Customer Service – IFS Customer Engagement Artificial intelligence has the potential to transform the…
Blended AI Will Disrupt Your Customer Service And Sales Strategy
Forrester Predictions 2018: Blended AI Will Disrupt Your Customer Service And Sales Strategy Blended AI is transforming enterprises as it…
Verint Launch Intelligent Customer Self-Service Capabilities
Verint® Systems Inc. have announced new customer self-service capabilities, including intelligent virtual assistants (IVAs) and enterprise chatbots powered by an…
Choosing the Right Robot for your Contact Centre
Choosing the right robot for your contact centre – According to Thomas Rødseth of Puzzel there are many different types…
The Robots Are Coming: Look to Your Nearest Neighbour
The Robots Are Coming: Look to Your Nearest Neighbour – Jeremy Hamill-Keays, Product Marketing Manager at Teleopti, considers what the…
