Artificial Intelligence: 3 Benefits for the Insurance Industry
As the insurance sector competes to win market share, Henry Jinman at EBI.AI discusses three ways companies can benefit from…
As the insurance sector competes to win market share, Henry Jinman at EBI.AI discusses three ways companies can benefit from…
Trust and Ethics: Building Transparency and Customer Confidence in AI Are our bank accounts secure? Are our homes secure? Are…
7 ways AI is transforming customer service in the housing sector Generation Rent presents a huge opportunity for developers in…
UK falling behind Europe in customer service as AI changes the game – Just half (54%) of UK businesses use…
EBI.AI awarded authorised reseller status of Google Nest smart home devices AI lab collaborates with build-to-rent operator to launch bespoke…
New Data Reveals Brits Divided on the Security of AI Virtual Assistants Contact Centre hopes of using virtual assistants for…
Contact centre evolution: AI hype vs. reality Ajmal Mahmood, Customer Contact Propositions Lead at KCOM As companies race to deliver…
AI and Robots Hold the Key to Transform Customer Service – But Senior Decision-makers Still See Cost-cutting as Main Driver…
Artificial Intelligence: friend or foe? 7 Ways to turn your agents into superheroes From contact centres to factories, AI tools…
AI: The next evolution of the personal touch Sandra Schroeter, International Head, Customer Engagement Technologies, LogMeIn Artificial intelligence has gone…
Contact centre leaders confident in artrificial intelligence’s role in delivering exceptional customer service experiences NICE inContact CX Transformation Benchmark finds…
How to test new AI technology in your contact centre – (part 2) Henry Jinman from EBI.AI looks at the…
How to test AI technology in your contact centre – Henry Jinman from EBI.AI looks at the challenges of running…
UK employees embrace AI in the workplace, but want more training according to new research from Genesys New research from…
Contact centres are often described as modern-day factories, and their employees just as vulnerable to automation as factory workers were…
Harnessing the Power of AI and Machine Learning to Reduce Contact Centre Costs The concepts of artificial intelligence and machine…
The Inner Circle Guide to AI, Chatbots & Machine Learning in the contact centre “The Inner Circle Guide to AI,…
Contact Babel has published its latest report entitled, “The Inner Circle Guide to AI, Chatbots and Machine Learning” looking at…
How can we ensure the success of customer engagements in the contact centre in this rapidly evolving digital world? Johan…