AI Isn’t For The Future – It’s Here Today
AI isn’t for the future – it’s here today and already transforming customer engagement Customer contact technology specialist Sabio highlights…
AI
AI will dominate banking says Aspect Software
AI will dominate banking and less interaction will create a more human experience, says Aspect Software Advances in Artificial Intelligence…
Integrating Artificial Intelligence into Your Contact Centre
The number of predictions and speculations about Artificial Intelligence AI replacing human workers in the contact centre is countless. But…
AI will power 95% of customer interactions by 2025, says Servion
AI will power 95% of customer interactions by 2025, says Servion Businesses must begin adapting to technologies including AI, Virtual…
The Truth About Self Service, Bots & Intelligent Assistance
The Truth about Self Service, Bots & Intelligent Assistance Thomas Rodseth, VP of Product & Marketing at Intelecom explains the…
Everything is Connected So Where Do You Start?
In A World Where Everything is Connected Where Do You Start? Webhelp’s global head of R&D, Dave Pattman, looks at…
OpenMarket Publish SMS Contact Centre Chatbots Survey
OpenMarket New Consumer Survey Reveals Massive Missed Customer Engagement Opportunity for Enterprises Not Leveraging SMS Chatbots Financial Services, Travel and…