Balancing Agents & Bots in your Retail Service Experience
One of the greatest stumbling blocks for organisations is the transition from an AI-based interaction to live agent assistance. When…
AI
Where Does AI Belong in the Retail Customer Experience?
One of the best first steps for successfully implementing artificial intelligence into your customer experience strategy is an evaluation of…
Chatbots & AI are Here to Stay in Your Contact Centre
Chatbots and AI are Here to Stay: Learn How to Use Them in Your Contact Centre Businesses are realizing that…
Will AI Eliminate Humans In The Retail Contact Centre?
When it comes to artificial intelligence, one of the most common questions in the mind of retail customer experience leaders…
Emergence of Artificial Intelligence within Customer Service
The Emergence of Artificial Intelligence within Customer Service – mpl systems Artificial intelligence has the potential to transform the contact…
Blended AI Will Disrupt Your Customer Service And Sales Strategy
Forrester Predictions 2018: Blended AI Will Disrupt Your Customer Service And Sales Strategy Blended AI is transforming enterprises as it…
Verint Launch Intelligent Customer Self-Service Capabilities
Verint® Systems Inc. have announced new customer self-service capabilities, including intelligent virtual assistants (IVAs) and enterprise chatbots powered by an…
Choosing the Right Robot for your Contact Centre
Choosing the right robot for your contact centre – According to Thomas Rødseth of Puzzel there are many different types…
Is a human touch still needed with call centre automation?
More and more of everyday life is becoming automated through developments in artificial intelligence (AI), making interactions with “robots” a…
The Robots Are Coming: Look to Your Nearest Neighbour
The Robots Are Coming: Look to Your Nearest Neighbour – Jeremy Hamill-Keays, Product Marketing Manager at Teleopti, considers what the…
Customer Service within the Retail Sector – AI-Powered Chat
Instead of searching through a website or mobile app on their own, today’s consumers prefer to engage in conversation with…
How Artificial Intelligence Could Change Your Contact Centre
How Artificial Intelligence could change your contact centre Thomas Rødseth at Puzzel looks at how, why and where to start…
What’s The future of Humans in contact centres?
What’s The future of Humans in contact centres? Thomas Rødseth at Puzzel looks at the pros and cons of bots,…
Will Machine Learning Cause Demise of Contact Centre Managers?
Will Machine Learning cause Demise of Contact Centre Managers? Asks contactSPACE contactSPACE performs millions of communications across voice, email and…
AI Isn’t For The Future – It’s Here Today
AI isn’t for the future – it’s here today and already transforming customer engagement Customer contact technology specialist Sabio highlights…
AI will dominate banking says Aspect Software
AI will dominate banking and less interaction will create a more human experience, says Aspect Software Advances in Artificial Intelligence…
Integrating Artificial Intelligence into Your Contact Centre
The number of predictions and speculations about Artificial Intelligence AI replacing human workers in the contact centre is countless. But…
AI will power 95% of customer interactions by 2025, says Servion
AI will power 95% of customer interactions by 2025, says Servion Businesses must begin adapting to technologies including AI, Virtual…
The Truth About Self Service, Bots & Intelligent Assistance
The Truth about Self Service, Bots & Intelligent Assistance Thomas Rodseth, VP of Product & Marketing at Intelecom explains the…