Agent Journey Mapping: The Secret to Even Better CX?
Customer Experience (CX) remains top of the priorities list for many contact centre leaders as organisations strive to stand out…
Agent Mapping
- November 17, 2018 | 55% of Contact Centres Expect Lower Live Calls
- November 15, 2018 | Removing Consumer Frustration from the Contact Centre Experience
- November 14, 2018 | Contact Centre Network Northern Ireland Awards
- November 14, 2018 | Content Guru Become Call Centre Management Association Partner
- November 14, 2018 | Hermes Digitally Enhances Parcel Delivery with IMImobile
- November 14, 2018 | Five Habits of Highly Effective CX Professionals Revealed
- November 14, 2018 | Your Chatbot Still Needs the Human Touch
- November 14, 2018 | Genesys Create 200 Jobs in Ireland at Global AI Centre of Excellence
- November 13, 2018 | 5 Problems Contact Centres Face During Christmas Period
- November 12, 2018 | Aspect Software Announces Latest Releases to Aspect Via
- November 12, 2018 | NICE Unveils Journey Excellence Score Measuring Omnichannel CX
- November 9, 2018 | Answer4u The Nottingham Contact Centre On The Up
- November 8, 2018 | UK Insurance Contact Centres See Rise in Email Volumes
- November 7, 2018 | Innovate Select CallMiner to Improve Contact Centre
- November 7, 2018 | Event: Stay Ahead of the Contact Centre Game
- November 7, 2018 | Recognising Early Signs Before You Burn Out
