Agent Journey Mapping: The Secret to Even Better CX?
Customer Experience (CX) remains top of the priorities list for many contact centre leaders as organisations strive to stand out…
Agent Mapping
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- 10 June 2021 | Capita Gains Contact Centre Renewal Contract with Tesco Mobile
- 10 June 2021 | Palatine Invests in Leading Tech Firm FourNet
- 9 June 2021 | Marks & Spencer Launch Voice of the Customer Programme
- 9 June 2021 | Is it safe to go back to the Contact Centre Now?
- 4 June 2021 | Metro Bank Launches New Bristol Contact Centre
- 4 June 2021 | Why Customer Satisfaction Is Important in fact Very Important
- 3 June 2021 | What’s stopping you from becoming a Connected Enterprise?
- 3 June 2021 | Maintel & Avaya enable Telegraph Media Group Transition to Cloud
- 3 June 2021 | Contact Centre Agents Want Employers to Offer Hybrid Working
- 2 June 2021 | The Contact Centre Agent is a Brand Ambassador – Fact
- 2 June 2021 | Senior Appointment for South Yorkshire Contact Centre CC33
- 2 June 2021 | Cirrus Partners with Amillan to Provide Cloud Contact Centre
- 2 June 2021 | How IPI Assisted Co-op Business Services to the Cloud
- 1 June 2021 | Contact Centres Highlight ‘Security Breaches’ Biggest Video Call Challenges
- 1 June 2021 | Manufacturers Set Their Sights On Digital Transformation
- 27 May 2021 | Birmingham Council selects Agilisys for Customer Engagement
- 27 May 2021 | How Has the Pandemic Affected UK Customer Experience?
- 27 May 2021 | Five9 and Mitel Announce Strategic Multi-Year Partnership
- 26 May 2021 | Open Talent and The Changing Delivery Model For CX