Agent Journey Mapping: The Secret to Even Better CX?
Customer Experience (CX) remains top of the priorities list for many contact centre leaders as organisations strive to stand out…
Agent Mapping
- 23 September 2020 | TTEC Effective Employee Engagement Contact Centre
- 23 September 2020 | SVL & Yorkshire Youth Football Pay NHS Tribute.
- 22 September 2020 | UK National Contact Centre Awards Winners Announced
- 17 September 2020 | Content Guru Contact Centre as a Service Solutions Award
- 16 September 2020 | Webinar – The Future of Contact Centre Solutions
- 16 September 2020 | Enghouse Interactive Promotes Node4 to Silver Partner Status
- 16 September 2020 | The Dispute Service selects the Vonage Contact Centre
- 16 September 2020 | TTEC’s AI is Reimagining Contact Centre Learning
- 15 September 2020 | CallMiner Launch Speech & Interaction Analytics Model
- 15 September 2020 | The Contact Centre As A Premium Sales Channel
- 14 September 2020 | NICE CX Excellence Award Winners at Interactions Live
- 14 September 2020 | Sitel Group Launches New EXP+To Simplify Customer Experience
- 14 September 2020 | The Transformation Challenges During COVID-19
- 11 September 2020 | The UK Contact Centre Decision-Makers’ Guide
- 10 September 2020 | Are You Ready to Embrace The Post-Covid Contact Centre?
- 10 September 2020 | Contact Centre Agents handle COVID-19 call every 3 seconds
- 9 September 2020 | Sustainability: Why it pays to add AI to the shopping list
- 9 September 2020 | Dogs Trust contact centre takes its two millionth call
- 8 September 2020 | PCI Pal adds Speech Recognition to cloud-based Agent Assist
- 8 September 2020 | The Innovator’s Guide to the Digital-First Contact Centre