Agent Journey Mapping: The Secret to Even Better CX?
Customer Experience (CX) remains top of the priorities list for many contact centre leaders as organisations strive to stand out…
Agent Mapping
- 4 March 2021 | IPI adds PCI capability to IPI Contact Centre Cloud
- 4 March 2021 | Contact Centre Research Reveals Industry is at Turning Point
- 4 March 2021 | NatWest Creates 150 New Contact Centre Apprenticeships
- 3 March 2021 | How Natural Language Processing Can Benefit Contact Centre Agents
- 2 March 2021 | Jabra launches Evolve2 30 to keep you productive
- 2 March 2021 | Is your contact centre ready to win with the customers of 2021?
- 24 February 2021 | ECCCSAs Celebrate 20th Edition with Largest Audience Ever
- 24 February 2021 | Applying Contact Centre Success to the Back Office
- 24 February 2021 | Odigo Becomes Google Cloud Contact Centre AI Partner
- 23 February 2021 | The Contact Centre is New Battleground for Post-Lockdown Sales
- 23 February 2021 | Forbes Names TTEC as One of America’s Best Large Employers
- 23 February 2021 | Calabrio Charts Record Growth as Demand for Cloud Tech Soars
- 23 February 2021 | Refresh Homeworking Strategy for Contact Centre Staff
- 22 February 2021 | CallCare – How 2020 Has Impacted On Customer Behaviour
- 19 February 2021 | SPT Contact Centre Improve Services for Disabled & Elderly
- 18 February 2021 | First the Traditional now the rise of the ‘Casual’ Contact Centre
- 17 February 2021 | Empower your Contact Centre with Smarter approach to WEM
- 16 February 2021 | Sytel Softdial Contact Centre on Salesforce AppExchange
- 12 February 2021 | Using Automated Analytics to Identify Contact Centre Issues
- 11 February 2021 | Daisy Corporate Select Cirrus for Cloud Contact Centre