Agent Journey Mapping: The Secret to Even Better CX?
Customer Experience (CX) remains top of the priorities list for many contact centre leaders as organisations strive to stand out…
Agent Mapping
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- 1 December 2020 | PCI Pal® supports InsureandGo with payment security and compliance
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- 27 November 2020 | Webinar: The Impact of Brexit on the Contact Centre
- 26 November 2020 | Top Performing Trends in the Contact Centre Industry
- 25 November 2020 | Cardiff City Council Team with Netcall to Support Test & Trace
- 25 November 2020 | Give Contact Centre Agents The Tools To Do the Job
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- 24 November 2020 | Calabrio ONE: Agility to Meet the New Era for Contact Centres
- 24 November 2020 | BGL Charitable Work Recognised at NECCA Awards
- 24 November 2020 | Alphabet wins Customer Service Excellence Award
- 24 November 2020 | Foehn win Genesys EMEA Cloud Partner of the Year
- 24 November 2020 | North East Contact Centres Celebrate at Online Awards
- 19 November 2020 | Speechly Tech Translates Real-Time Conversations for Jabra Users
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