Content Guru
Radius Court, Eastern Road, Bracknell, Berkshire. RG12 2UP. United Kingdom
ACD
+31
Agent Assisted Card Payments, Agent Desktop, Applications Integration, Audio Messages & Branding, Auto Attendant, Benchmarking, Call Recording, Cloud Solutions, Consultancy, Contact Centre Technology, CTI, Customer ID & Verification, Diallers, e-Learning, Events & Conferences, Hosted Solutions, IVR, IVR Payments, Mobile Apps, Mobile Solutions, Multimedia Recording, Outbound Dialling, PBX/IP-PBX, Quality Monitoring/Reporting, Screen Recording, Service Desk, Software Solutions, Speech Automation, Surveys, Unified Communications, Voice Recording,
IFS Customer Engagement
Artisan, Hillbottom Road, High Wycombe, Bucks. HP12 4HJ. United Kingdom
Agent Coaching & Monitoring
+61
Agent Desktop, Agent Engagement, Agent Motivation, Agent Scoring, Agent Scripting, AI and Agent Blended Communications, Analytics, Applications Integration, Artificial Intelligence, Audio Messages & Branding, Back Office, Blending Solutions, Call Avoidance, Call Back, Call Deflection, Call Handling, Cloud Solutions, Contact Centre Technology, CRM, Customer Communications, Customer Experience, Customer Feedback, Customer ID & Verification, Customer Satisfaction, Data Management, Data Unification, Diallers, Employee Satisfaction, Engagement, Hosted Solutions, Inbound and Outbound Messaging, Intelligent Routing, Interactive Text Response (ITR), Interactive Voice Messaging, IVR, Knowledge Base, Knowledge Management, Leadership & Management, Mobile Apps, Mobile Messaging, Mobile Solutions, Multi-Channel Solutions, Natural Language Understanding (NLU), Omni-Channel, Outbound Dialling, SaaS, Self Service, Service Desk, Skill Based Routing, SMS Messaging, Social Media, Software Solutions, Speech Automation, Strategic Planning, Support Desks, Surveys, Virtual Agents & Chatbots, Wallboards, Web Self Service, Website Solutions, Workforce Management,
Puzzel
2-6 Boundary Row, London. SE1 8HP. United Kingdom
Agent Desktop
+76
Analytics, Audio Messages & Branding, Blending Solutions, Call Analysis, Call Avoidance, Call Back, Call Deflection, Call Handling, Call Recording, Call Substitution, Change Management, Cloud Solutions, Contact Centre Satisfaction, Contact Centre Technology, CTI, Customer Communications, Customer Experience, Customer Feedback, Customer ID & Verification, Customer Interaction, Customer Satisfaction, Data Unification, Diallers, e-Learning, Engagement, Fulfillment, Gamification, Helpdesks, Hosted Solutions, Integrated Contact Centre Systems, Interactive Voice Messaging, IVR, IVR Payments, Knowledge Management, Mobile Apps, Mobile Messaging, Mobile Solutions, Multi-Channel Solutions, Multi-Site Routing, Multimedia Playback, Multimedia Recording, Nearest Store/Office, Omni-Channel, Online Payments, Outbound Dialling, Payments Role based Capabilities, PBX/IP-PBX, PCI Compliance, PCI DSS, Proactive Customer Contact, Process Analysis, Process Automation, Quality Management, Quality Monitoring/Reporting, Real Time Recurring (Tokenisation), Role based Capabilities, SaaS, Self Service, Self Service Payments, Service Desk, SMS Messaging, Social Media, Software Solutions, Speech Automation, Support Desks, Surveys, Technology, Text Messaging, Unified Communications, Voice Messaging, Voice of the Customer, Voice Recording, Wallboards, Web Self Service, Workforce Management, Workforce Optimisation,