Agent Engagement

6 Items Found

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– Medallia

4th Floor 80 Cheapside EC2V 6EE, London, United Kingdom
llyon@medallia.com
https://www.medallia.com/contact-centers/

Agent Engagement

+13

Agent Motivation Agent Scoring Contact Centre Satisfaction Contact Centre Technology Customer Experience Customer Feedback Customer Satisfaction Employee Satisfaction Engagement Performance Management Proactive Customer Contact Quality Management Quality Monitoring/Reporting

business systems 450

Business Systems

462 London Road, Isleworth, Middlesex. TW7 4ED. United Kingdom
0208 326 8326
contact@businesssystemsuk.com
www.bslgroup.com

Agent Coaching & Monitoring

Customer Touch Point

Brynford House, 21 Brynford Street, Holywell, Flintshire, CH8 7RD.
03300 200444
info@customertouchpoint.co.uk
https://customertouchpoint.co.uk

Agent Assisted Card Payments

+54

Agent Desktop Agent Engagement Agent Scripting AI and Agent Blended Communications Analytics Artificial Intelligence Audio Messages & Branding Auto Attendant Blending Solutions Call Avoidance Call Deflection Channel of Choice Cloud Solutions Consultancy Contact Centre Satisfaction Contact Centre Technology CTI Customer Communications Customer Experience Customer Feedback Customer ID & Verification Customer Satisfaction FaceBook & WhatsApp Messaging Hosted Solutions Inbound and Outbound Messaging Integrated Contact Centre Systems Interactive Text Response (ITR) Interactive Voice Messaging IVR IVR Payments Managed Services Multi-Channel Solutions Multimedia Recording Natural Language Understanding (NLU) Omni-Channel PBX/IP-PBX PCI DSS Quality Monitoring/Reporting Real Time Recurring (Tokenisation) Real-Time Automation Self Service Self Service Payments SMS Messaging Social Media Software Solutions Speech Automation Surveys Technology Virtual Agents & Chatbots Virtual Solutions Voice Recording Wallboards Web Self Service Website Solutions

NICE

160 Queen Victoria Street, 2nd Floor, London. EC4V 4BF
+44 (0) 207.002.3000
nicesystemsemea@nice.com
http://www.niceincontact.com

+15

Agent Assisted Card Payments Agent Coaching & Monitoring Agent Desktop Agent Engagement Analytics Call Recording Cloud Solutions Consultancy Contact Centre Technology Performance Management Quality Management Quality Monitoring/Reporting Voice of the Customer Workforce Management Workforce Optimisation

OMNINGAGE

39 High Street, Wednesfield, Wolverhampton, England, WV11 1ST
sales@omningage.cloud
https://www.omningage.cloud

Agent Assisted Card Payments

+50

Agent Coaching & Monitoring Agent Desktop Agent Engagement Agent Motivation Agent Scripting Analytics Call Handling Channel of Choice Cloud Solutions Contact Centre Satisfaction Contact Centre Technology CRM Customer Communications Customer Experience Customer Feedback Customer Satisfaction Customisable UI/UX Diallers Employee Satisfaction Gamification Helpdesks Integrated Contact Centre Systems IVR IVR Payments Multi-Channel Solutions Omni-Channel Outbound Dialling PCI Compliance PCI DSS Performance Management Quality Management Quality Monitoring/Reporting Real-Time Automation SaaS Service Desk Skill Based Routing Social Media Software Solutions Speech Automation Support Desks Surveys Technology Text Messaging Virtual Agents & Chatbots Virtual Solutions Voice Biometrics Voice of the Customer Wallboards Workforce Management Workforce Optimisation

Route 101

The Conifers, Filton Road, Hambrook, Bristol. BS16 1QG
0333 0110 400
info@route101.com
https://www.route101.com/

+80

Agent Assisted Card Payments Agent Coaching & Monitoring Agent Desktop Agent Engagement Agent Motivation Agent Scoring Agent Scripting AI and Agent Blended Communications Analytics Artificial Intelligence Auto Attendant Benchmarking Blending Solutions Call Avoidance Call Deflection Call Recording Change Management Channel of Choice Cloud Solutions Consultancy Contact Centre Satisfaction Contact Centre Technology CTI Customer Experience Customer Feedback Customer ID & Verification Customer Satisfaction Customisable UI/UX Diallers Disengagement e-Learning Employee Satisfaction Engagement FaceBook & WhatsApp Messaging Gamification Headsets Hosted Solutions Inbound and Outbound Messaging Integrated Contact Centre Systems Interactive Voice Messaging IVM IVR IVR Payments Knowledge Base Knowledge Management Leadership & Management Managed Services Mobile Apps Mobile Solutions Multi-Channel Solutions Multi-Site Routing Nearest Store/Office Omni-Channel OTT Messaging Outbound Dialling Outsourced Services PCI Compliance PCI DSS Performance Management Predictive Outbound Dialling Proactive Customer Contact Process Automation Quality Management Quality Monitoring/Reporting SaaS Screen Recording Self Service Self Service Payments Skill Based Routing Social Media Software Solutions Speech Automation Technology Unified Communications Virtual Agents & Chatbots Voice Biometrics Voice of the Customer Wallboards Workforce Management Workforce Optimisation

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