While frustrating IVR menus, confusing options, and difficulty in connecting to live agents are all reasons…
Tag: Sabio Group
Sabio’s 15 top customer contact technology trends for 2015
Sabio has listed what it believes will be the Top 15 Customer Contact Technology Trends driving…
Sabio: Moving towards a better balance between contact centre security and customer effort levels
Last year’s Sabio/Avaya research into the security concerns of some 2,000 UK consumers found that security…
Sabio – Building a platform for effective customer engagement at Carnival UK
For a major global cruise company such as Carnival, the contact centre plays a key role…
Achieving consistency across multiple channels in your contact centre
Achieving consistency across multiple channels is clearly critical for any contact centre looking to provide a…
Sabio signs Non-Executive Chairman Lee Shorten
Former Avaya Managing Director Lee Shorten joins board of independent customer contact technology specialist Sabio, the…
AA to deploy and support its Avaya customer contact infrastructure
Sabio have announced that it is to carry out a major refresh of the AA’s core…
Beagle Street goes live with web chat solution
Beagle Street, the BGL Group’s online life insurance provider, has gone live with a web chat…
Applying intelligence to self-service
Despite years of everyone telling us how important it is for customers to be delighted with…
Event: Sabio Powering Digital Customer Engagement
Thursday 28th August Join us at Sabio’s Powering Digital Customer Engagement event, to find out more…
Sabio strengthens PCI compliance
Integrates Semafone’s patented PCI solution to help Avaya customers avoid the cost and burden of PCI…
The European Call Centre & Customer Service Awards 2014
The upper echelon of European customer service was determined at the European Call Centre & Customer…
Westcon recognises Sabio sales success at 2014 Partner Awards
Sabio has been recognised for its exceptional sales performance at Westcon’s 2014 Partner Awards. Based on…
Sabio celebrates 10 consecutive years as an Avaya Platinum Partner
2014 sees Sabio celebrate its 10th consecutive year as an Avaya Connect Platinum Partner. Earlier this…
Think Money Group turns to Sabio
Sabio to deliver further value with Avaya communications platform upgrade, an enhanced self-service solution, SIP-enabled IP…
Getting Web Customer Service right
The old saying that the website is your organisation’s shop front has never been truer –…
Sabio: The BGL Group Delivering great customer experience
Sabio has worked with the BGL Group, one of the UK’s largest personal lines insurance groups…
Sabio & Verint support Professional Planning Forum
Sabio and Verint partner to sponsor Professional Planning Forum’s ‘Volatility & Flexibility Challenge 2014’ Sabio has…