Noetica Granted U.S. Patent for Live Person Detection in an Automated Calling System British Company Brings…
Category: – Industry News
Industry news from the UK contact centre industry
Private Sector Dominates Outsourcing
Private sector dominates UK outsourcing market in Q1 2019 Businesses signed deals worth £648 million between…
Content Guru Showing the Way to Better Engagement
Content Guru Showing the Way to Better Engagement at Digital Government Conference Global leader in cloud-based…
Leaders Lacking Strategic Approach To Productivity
Business leaders lacking strategic approach to measuring and improving productivity, Jabra research reveals – CEOs and…
Talkdesk Announces Launch of Talkdesk Agent Assist
Talkdesk announces Launch of Talkdesk Agent Assist Talkdesk, the cloud contact centre for innovative enterprises announced…
UK National Contact Centre Awards – Winners Announced
UK National Contact Centre Awards – Winners Announced - Winners announced at a gala dinner at…
Shop Direct Empowers Frontline Contact Centre Agents
Shop Direct, the UK’s largest integrated pureplay digital retailer and financial services provider, has handed the…
NICE Interactions Showcases Best Contact Centre Practices
NICE Interactions EMEA 2019 to Showcase Best Practices for Elevating Personal Connections via Analytics, Automation, Cloud…
Deeper Performance Insight is Achievable Contact Centre KPI
Richard Mill from Business Systems (UK) explains how the Contact Centre Manager can benefit from better…
5 Automation Techniques to Increase Contact Centre Efficiency
There is little doubt that automation is the way forward for Contact Centres. It’s estimated that…
So what is this Customer Experience all about?
What is Customer Experience? Peter Tetlow, Client Solutions Director at Ventrica, explains his take on what…
Questions Every Contact Centre Needs to Ask
Companies hold contact centres accountable for delivering a critical competitive differentiator — superior customer experience. And…
Supermarket Uses Cloud Contact Centre Tech to Say Hello
Voice Technology: How One of the UK’s Top Four Supermarket Chains Uses Cloud Contact Centre Technology…
Seminar – Employee Engagement in Contact Centres
The Future of Employee Engagement in contact centres SVL Business Solutions, in conjunction with NICE, is…
Moneypenny Eyes Sector Growth with New Appointment
Leading outsourced communications provider, Moneypenny, has appointed a new Business Development Manager to boost resource within…
Demand Soars for Business Systems Wordwatch
Demand Soars for Business Systems’ Wordwatch as Regulatory Requirements Rise – Organisations must account for every…
EDF Energy Appoint Odigo to Support Contact Centre
EDF Energy appoints Capgemini’s Odigo to support its customer service operations Capgemini have announced that…
Drive Efficiency with Call Centre Reporting & Analytics
Aspect Via: Powerful Reporting & Analytics Drive Efficiency and Service Improvements Using Advanced Call Centre Reporting…
Customer Experience in a Contact Centre is Everything
That the customer experience counts is not news to anyone, but it is easy to underestimate…