Firstsource Solutions has announced that it has been accredited with Investors In People (IIP) Silver Standard…
Category: – Outsource
Sitel Newcastle achieves Silver Level North East Better health at Work Award
Following another year of regular health and well-being activities and a real focus on employee engagement,…
Aegis announce plan for Glasgow based contact centre
Global outsource company Aegis have announced plans to create a 2,500 seat contact centre in Glasgow.…
Convergys to Acquire Stream for $820 Million
Convergys Corporation and Stream Global Services, Inc., have announced entry into a definitive merger agreement under…
Capita and RSPCA celebrate 10 years of outsource partnership
Capita’s customer management business, based in South Yorkshire, recently hosted a two day fundraising event to…
Agent takes home new car for Christmas
Paul Campbell from Greenock, who works for customer experience management company, Webhelp UK, is the lucky…
New Managed Cloud Services contract win for eg solutions plc
eg solutions plc have announced that it has won a new Managed Cloud Services contract from…
Sitel commits to gender equality in the workplace
Sitel UK has become the first contact centre outsourcing company to sign up to the Government’s…
Journeycall staff dress up for Macmillan charity donation
Staff working at Angus and Mearns based contact centre operator, Journeycall, have raised funds for a…
5 Myths about Outsourcing Customer service
Ivan Ivanov, COO of 60k. A decade ago outsourcing was a new concept; now it is…
Customer Experience Academy creates over 40 new jobs
Following the success of its pilot programme earlier this year, customer experience company, Webhelp UK, has…
Teleperformance UK Awarded Five Year Passport Office Contract
Teleperformance UK have announced that it has been awarded a new contract with Her Majesty’s Passport…
Webhelp UK launches recruitment drive
Customer experience company Webhelp UK, is to recruit over 600 new people throughout its UK network…
Sitel Named a Leader in the Global Contact Centre Outsourcing Market
Sitel, a leading global customer care provider, today announced that it has been named as a…
Capita to create hundreds of new jobs in Yorkshire
Over 500 jobs in Capita’s Dearne Valley and Leeds call centres will be created over the…
Calls on hold as associates take part in ‘2Touch’s Got talent’
Associates at Sunderland-based Contact Centre, 2Touch, proved they are not shy and retiring, as a fearless…
GoResponse Hosts Spooky Halloween Fundraiser
Customer service specialists GoResponse have raised £350 for Macmillan Cancer Support – a leading charity providing…
60K wins European Outsourcer of the Year
Who is the European Outsourcer of the Year? Which firm has been chosen over all of…