Convergys Corporation have hosted a formal grand opening of the company’s new contact centre in Derry.…
Category: – Outsource
Concentrix to Create Jobs in Scotland with New Global Delivery Centre
Five hundred full-time jobs could soon be available in Inverclyde thanks to a Regional Selective Assistance…
ResQ announce 50 new jobs at Hull based contact centre
It has been reported that Hull based outsourcer ResQ is creating an additional 50 posts on…
RAC select Carpeo for Outsource Contract
Outsourcer Carpeo have secured an outsource contract with the RAC resulting in 40 new jobs at…
Voice joins Job Centre Plus with Back to Work Scheme
Voice has joined forces with Job Centre Plus and employment scheme Back to Work to give…
Dogs Trust selects Echo Managed Services for microchip helpline
Charity extends relationship with Echo Managed Services to help meet 2015/16 deadline for all dogs to…
Capita signs outsource contract with Wycombe District Council
Capita has signed a five year contract to provide Wycombe District Council with a fully integrated…
New jobs at Spark Response contact centre
Spark Response has created 30 new jobs after securing a new contract with one the UK’s…
Top tips for creating a better, personalised customer experience
Whether it’s through your customer service, sales or marketing; personalisation isn’t simply adding a customer name…
Webhelp acquires Business Process Outsourcing firm FDI
The Webhelp Group has strengthened its Business Process Outsourcing (‘BPO’) activities with the acquisition of FDI,…
Parseq expands contact centre operations with aquisition of Pure
Business process outsourcer Parseq has acquired Brighton-based charity contact centre Pure as part of its strategy…
Agilisys secures Legal Aid outsource contract and creates 50 new jobs
New jobs will be brought to Clevedon following the news that North Somerset Council’s support services…
Outsourcer Voice makes key appointments
Voice has appointed five key new appointments as it continues its programme of rapid growth investment.…
Another Heroic Response from Outsourcer
Hard working employees at leading UK contact centre RESPONSE, have shown that when it comes to…
Webhelp volunteers donate 300 hours to local causes
Customer experience professionals from across Webhelp’s UK sites have been giving up their time for local…
Interview with Karl Brough Sitel UK’s Regional Director
contact-centres caught up with Sitel UK’s Regional Director Karl Brough after he received the Lifetime Achievement…
Serco lose out on Westminster City Council Outsource Contract
Initial reports indicate that Westminster City Council have not extended an outsource contract with Serco putting…
Interview: Mark Kirby Managing Director GoResponse
contact-centres.com interviewed GoResponse ‘s Managing Director Mark Kirby and discussed a range of topics such as…
Vitel launches Contact Centre operation in Glasgow
An enhanced call centre operation that officially launches today in Glasgow is creating 120 new jobs,…