Ivan Ivanov, COO of 60k. A decade ago outsourcing was a new concept; now it is…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Customer Experience Academy creates over 40 new jobs
Following the success of its pilot programme earlier this year, customer experience company, Webhelp UK, has…
Serco & VoiceSage Release WhitePaper – The ‘Now’ Generation and the Customer Communications Gap
Multi-channel communications are now vital so consumers can get in touch quickly and conveniently, according to…
Harrow Council calls in Semafone and Capita for secure customer payments
Semafone have announced that Harrow Council has adopted its secure payment system for taking credit and…
Preparing for the Next Wave of the Customer Revolution
By 2016, more than one-third of all inbound customer service calls will come from smartphones, according…
Verint Systems Impact 360 Workforce Optimisation Solution
Verint Systems Inc. have announced the availability of its Impact 360® Mobile™ solution, which introduces additional…
Altitude Software Provides Cost-Effective IP Communications
Altitude Software have announced the worldwide availability of Altitude vBox 5, an enterprise-grade SIP server optimized…
RESPONSE receives HR Distinction Awards Finalists 2014
The HR Distinction Awards 2014 finalists have been announced, with RESPONSE, one of the UK’s leading…
Interactive Intelligence CEO Shares Cloud Vision in Frost & Sullivan Video Interview
Dr. Donald E. Brown says cloud is poised to significantly re-shape the customer experience Global growth…
The Business Case for Gamification
Increased Productivity – the real reason for introducing gamification to your organisation Gamification sounds like the…
Hastings Direct chooses Eptica’s Multi Channel Platform
Insurance retailer Hastings Direct wants to enhance customer service and provide improved channel choice for its…
Aspect Software Receives 2013 Global Outbound Dialing Systems Market Share Leadership Award From Frost & Sullivan
Aspect Software have been awarded the 2013 Global Outbound Dialing Systems Market Share Leadership Award from…
Teleperformance UK Awarded Five Year Passport Office Contract
Teleperformance UK have announced that it has been awarded a new contract with Her Majesty’s Passport…
Elizabeth Gooch of eg Solutions recognised for Outstanding Contribution to Technology
Elizabeth Gooch, Founder and President of eg solutions, has been awarded the prestigious ‘Outstanding Contribution to…
Aspect Software and Freedom Communications announce channel agreement
Aspect Software and UK based Unified Communications Systems Integrator Freedom Communications, have signed a reseller agreement.…
Eckoh hailed as Company of the Year at Hertfordshire Business Awards
Eckoh scooped three awards at the Hertfordshire Business Awards ceremony, held at Knebworth House 28th November…
mplsystems 7 Technology Indicators for successful customer engagement
mplsystems predicts that that 2014 will be the year when customer service organisations start to break…