Press 1 to find the worst call centre offenders in new Which? survey
New Which? research has revealed BT, TalkTalk and Scottish Power are the companies we dread calling as their call centres…
worst
- 29 March 2023 | Thames Water Complete Move of Contact Centre from South Africa
- 29 March 2023 | Only 28% of UK Organisations have their Omnichannel connected
- 29 March 2023 | Content Guru Named ‘Strong Performer’ in Contact Center as a Service
- 28 March 2023 | Microsoft Copilot: Latest disruptive AI Capability for Customer Service?
- 27 March 2023 | Zoom Contact Centre Powers Up with Calabrio’s True-Cloud
- 27 March 2023 | Jabra Expands the Evolve2 Range With Most Comfortable Headsets
- 23 March 2023 | Proactive Outbound Dialling Improves Appointment Process
- 22 March 2023 | AI & Automation is Delivering Enhanced Contact Centre Performance
- 21 March 2023 | Finalists of the UK National Contact Centre Awards 2023
- 21 March 2023 | 1 in 5 Contact Centre Agents Supported by AI, Robotics & Chatbot
- 20 March 2023 | Growing Prevalence of “Conversational Everything”
- 20 March 2023 | Why the Public Sector Needs Leaders to be Digital Leaders Now
- 20 March 2023 | Wessex Water Achieves Customer Service Excellence
- 17 March 2023 | NICE Surpasses Milestone of 1 Million Agents on CXone
- 17 March 2023 | 60% of Brands Struggle with Ineffective AI for Customer Service
- 16 March 2023 | Ascensos Continues Contact Centre Outsource Expansion
- 16 March 2023 | Enjoy a Slice of Customer Data Analytics Pi (e)
- 15 March 2023 | How Data Powers CX Delivery for Contact Centre Advisors
- 14 March 2023 | Vonage Wins Best CX Solution in CX Awards 2023
- 13 March 2023 | Noetica Once Again a Contact Centre Experience Finalist