Will AI Eliminate Humans in the Retail Contact Centre?
Will AI Eliminate Humans in the Retail Contact Centre asks Susannah Richardson | Marketing Director for IFS Field Service and…
Susannah Richardson
- 24 November 2022 | Content Guru & UK Power Networks Win Award At ECCCSAs
- 24 November 2022 | IPI Named Supplier on G-Cloud 13 Framework
- 24 November 2022 | Webhelp Lifts 4 Awards at ECCCSA Awards
- 24 November 2022 | Infobip Research Shows Rising Dominance of Chat Apps
- 23 November 2022 | Winners announced at the ECCCSA Awards 2022
- 23 November 2022 | Why and How to Drive Strategic Growth through the Contact Centre
- 23 November 2022 | Sky’s the limit for Britannic’s SIP netX2
- 23 November 2022 | Holiday Shopping CX: Navigating Strikes & Supply Chain Issues
- 22 November 2022 | It’s Time to Re-Frame Our Thinking Around Conversational AI…
- 21 November 2022 | Getting REAL About Real-time Analytics & Agent Guidance
- 21 November 2022 | Zoom Contact Centre Unveils New Features and Availability in UK
- 17 November 2022 | AI is the Future but Avoid Human Touch at your Peril!
- 17 November 2022 | Infobip to Improve Customer Satisfaction with Dialogflow Integration
- 17 November 2022 | PCI Pal Pay By Bank Innovation Shortlisted for Industry Award
- 16 November 2022 | North East Contact Centre Awards and the Winners are….
- 15 November 2022 | Contact Centre Webinar: 5 CX Trends for 2023
- 15 November 2022 | Contact Centre Webinar: Virtual Agent Engagement
- 15 November 2022 | Netcall Announced as LocalGov Drupal’s First Supporting Partner
- 15 November 2022 | Contact Centre Boss Gets 4-year Ban for £1m Tax Abuse
- 15 November 2022 | Rentokil Embarks on Digital CX Project with Sabio