Mothercare improve customer service thanks to Transversal
The Challenge Improve customer services across Mothercare’s key three sales channels – the web, contact centre and in store. A…
mothercare
- May 23, 2019 | Data is everything in the new era of customer service
- May 22, 2019 | Outsource Recognised for Outstanding Customer Service
- May 22, 2019 | WFO Can Help Contact Centres with Conduct Risk
- May 22, 2019 | Vericall To Create 200 Contact Centre Jobs in Fife
- May 21, 2019 | trivago books Talkdesk to optimise contact centre
- May 21, 2019 | European Contact Centre & Customer Service Awards
- May 21, 2019 | Arvato Secures Contact Centre Contract Extension
- May 21, 2019 | 8×8 Introduces Service Management for Contact Centres
- May 20, 2019 | The Power of AI to Reduce Contact Centre Costs
- May 20, 2019 | How to Personalise the Customer Experience
- May 20, 2019 | One year On from GDPR but what have we learnt?
- May 15, 2019 | Does On-Screen Clutter Hinder Good Customer Service?
- May 15, 2019 | 14% of Contact Centres Confident to Meet CX
- May 15, 2019 | Noetica Granted U.S. Patent for Live Person Detection
- May 15, 2019 | Private Sector Dominates Outsourcing
- May 15, 2019 | Content Guru Showing the Way to Better Engagement