What is Your Contact Centre Hiding?
Are your contact centre’s key performance indicators (KPIs) giving you the the whole story? For many companies, the contact centre…
kpi
- October 16, 2018 | Global Study Reveals Digital Channel Use Gaining Ground
- October 16, 2018 | Maintaining a Positive Culture in the Contact Centre
- October 16, 2018 | Contact Centres Should Stop Targeting Agents on NPS
- October 16, 2018 | The Future Contact Centre – Face and Voice Recognition
- October 15, 2018 | Ultracomms Showcase Secure Payment Technology at Congress
- October 11, 2018 | Is It Time That Your Contact Centre IVR Grew Up?
- October 11, 2018 | npower to use Apple Business Chat for Contact Centre Agents
- October 10, 2018 | Jabra to Exhibit at Microsoft Future Decoded 2018
- October 10, 2018 | Make Homer Simpson your friend in the Cloud Contact Centre
- October 10, 2018 | What’s Happening with AI in the Contact Centre?
- October 10, 2018 | Davies Broadens CX & Analytics Capability with Acquisition of Ember
- October 9, 2018 | TTEC Unveils New Customer Experience Innovation Lab
- October 9, 2018 | Tortoise or Hare – Which One is Your Contact Centre?
- October 9, 2018 | Consumers Want Blend of Tech & Human in Contact Centres
- October 9, 2018 | ChatBots & AI – Is there really a place for them in Contact Centres?
- October 8, 2018 | Siri, How Can Voice Technology Transform My Company?