What is Your Contact Centre Hiding?
Are your contact centre’s key performance indicators (KPIs) giving you the the whole story? For many companies, the contact centre…
kpi
- May 22, 2019 | Vericall To Create 200 Contact Centre Jobs in Fife
- May 21, 2019 | trivago books Talkdesk to optimise contact centre
- May 21, 2019 | European Contact Centre & Customer Service Awards
- May 21, 2019 | Arvato Secures Contact Centre Contract Extension
- May 21, 2019 | 8×8 Introduces Service Management for Contact Centres
- May 20, 2019 | The Power of AI to Reduce Contact Centre Costs
- May 20, 2019 | How to Personalise the Customer Experience
- May 20, 2019 | One year On from GDPR but what have we learnt?
- May 15, 2019 | Does On-Screen Clutter Hinder Good Customer Service?
- May 15, 2019 | 14% of Contact Centres Confident to Meet CX
- May 15, 2019 | Noetica Granted U.S. Patent for Live Person Detection
- May 15, 2019 | Private Sector Dominates Outsourcing
- May 15, 2019 | Content Guru Showing the Way to Better Engagement
- May 15, 2019 | Leaders Lacking Strategic Approach To Productivity
- May 15, 2019 | Talkdesk Announces Launch of Talkdesk Agent Assist
- May 15, 2019 | UK National Contact Centre Awards – Winners Announced