What is Your Contact Centre Hiding?
Are your contact centre’s key performance indicators (KPIs) giving you the the whole story? For many companies, the contact centre…
kpi
- 17 September 2020 | Content Guru Contact Centre as a Service Solutions Award
- 16 September 2020 | Webinar – The Future of Contact Centre Solutions
- 16 September 2020 | Enghouse Interactive Promotes Node4 to Silver Partner Status
- 16 September 2020 | The Dispute Service selects the Vonage Contact Centre
- 16 September 2020 | TTEC’s AI is Reimagining Contact Centre Learning
- 15 September 2020 | CallMiner Launch Speech & Interaction Analytics Model
- 15 September 2020 | The Contact Centre As A Premium Sales Channel
- 14 September 2020 | NICE CX Excellence Award Winners at Interactions Live
- 14 September 2020 | Sitel Group Launches New EXP+To Simplify Customer Experience
- 14 September 2020 | The Transformation Challenges During COVID-19
- 11 September 2020 | The UK Contact Centre Decision-Makers’ Guide
- 10 September 2020 | Are You Ready to Embrace The Post-Covid Contact Centre?
- 10 September 2020 | Contact Centre Agents handle COVID-19 call every 3 seconds
- 9 September 2020 | Sustainability: Why it pays to add AI to the shopping list
- 9 September 2020 | Dogs Trust contact centre takes its two millionth call
- 8 September 2020 | PCI Pal adds Speech Recognition to cloud-based Agent Assist
- 8 September 2020 | The Innovator’s Guide to the Digital-First Contact Centre
- 8 September 2020 | Maintel Callmedia CX Now – Cloud-Based Contact Centre
- 7 September 2020 | FourNet – One of the top 100 Tech Companies in Britain
- 4 September 2020 | Winning, losing and regaining customers in the COVID-19 era