What is Your Contact Centre Hiding?
Are your contact centre’s key performance indicators (KPIs) giving you the the whole story? For many companies, the contact centre…
kpi
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- 26 November 2020 | Top Performing Trends in the Contact Centre Industry
- 25 November 2020 | Cardiff City Council Team with Netcall to Support Test & Trace
- 25 November 2020 | Give Contact Centre Agents The Tools To Do the Job
- 24 November 2020 | Don’t Put your Customers & Contact Centre On Hold
- 24 November 2020 | Calabrio ONE: Agility to Meet the New Era for Contact Centres
- 24 November 2020 | BGL Charitable Work Recognised at NECCA Awards
- 24 November 2020 | Alphabet wins Customer Service Excellence Award
- 24 November 2020 | Foehn win Genesys EMEA Cloud Partner of the Year
- 24 November 2020 | North East Contact Centres Celebrate at Online Awards
- 19 November 2020 | Speechly Tech Translates Real-Time Conversations for Jabra Users
- 19 November 2020 | Contact Centre Webinar: A journey worth taking
- 19 November 2020 | FourNet named Avaya Growth Partner of the Year
- 19 November 2020 | Milk & More Contact Centre Carries On with Assisted Payments
- 19 November 2020 | Content Guru Expands Features With Microsoft Teams
- 18 November 2020 | Maintel Launch Secure Homeworker for Remote Working
- 18 November 2020 | Evolution of Contact Centres Raises Important Questions
- 18 November 2020 | 9 Reasons to Move to the Cloud Contact Centre
- 18 November 2020 | Turn Customers into Fans with help from a CX Rockstar