What is Your Contact Centre Hiding?
Are your contact centre’s key performance indicators (KPIs) giving you the the whole story? For many companies, the contact centre…
kpi
- 27 October 2021 | CC33 Recruit more than 75 people at Sheffield Contact Centre
- 27 October 2021 | NICE Teams Up with Emmy Winner to Present the Next Gen of CX
- 26 October 2021 | Research Reveals Five Key Ways to Retaining Frontline Colleagues
- 26 October 2021 | How to Stay on Top of every Trend in your Contact Centre
- 22 October 2021 | FourNet “highly commended” at European IT Awards
- 21 October 2021 | Route 101 & Semafone Bring PCI DSS to Contact Centres
- 21 October 2021 | Digital Transformation for HMCTS Delivers Results
- 21 October 2021 | 5 Reasons You Need to be at Call & Contact Expo Next Month
- 20 October 2021 | NICE Drives CX Transformation for Globe Telecom
- 20 October 2021 | Humanised Customer Feedback: Must-Have for Contact Centres
- 19 October 2021 | Empower your Contact Centre with the Right Audio Sevice for Less
- 19 October 2021 | go-centric Expands Wordforce to more than 1,000 across UK
- 18 October 2021 | eBook Download: Doing Contact Centre QA the Right Way
- 18 October 2021 | Enghouse Releases New Cloud-Based Call Accounting Platform
- 18 October 2021 | Noetica To Showcase Sabre at Call & Contact Centre Expo
- 15 October 2021 | Europa Announces Employee Expansion at Contact Centre
- 14 October 2021 | Noetica Joins Odigo to Deliver Advanced Predictive Dialling
- 14 October 2021 | Content Guru & Simply Connect Awarded Place on NHS Framework
- 14 October 2021 | Flexi-Working – a win for People and Planet, says FourNet
- 12 October 2021 | Differing Pandemic Experiences Between Contact Centre Staff