AI: Friend or Foe for your Contact Centre Agents?
Artificial Intelligence: friend or foe? 7 Ways to turn your agents into superheroes From contact centres to factories, AI tools…
Henry Jinman
- 5 May 2021 | What’s Next for Contact Centres that Moved to Cloud during Pandemic?
- 5 May 2021 | Bellrock Selects Sabio to Support 100 seat Contact Centre
- 5 May 2021 | VeriCall Wins Best In Customer Centre Solutions in AI
- 3 May 2021 | Building A Digital Transformation Strategy For CX
- 1 May 2021 | UK National Contact Centre Awards 2021 Shortlist Announced
- 29 April 2021 | Distinctions All Round for BGL Contact Centre Apprentices
- 29 April 2021 | Contact Centre CC33 Launch Specialist Consultancy Service
- 29 April 2021 | Content Guru Certified for Microsoft Teams For Contact Centres
- 29 April 2021 | SVL welcomes Dan Bendon as Head of Services
- 29 April 2021 | Ten Top tips – Using Call deflection to Reduce Call Volumes
- 28 April 2021 | BT Announce Multi-Million Pound Refurbishment of Belfast Office
- 28 April 2021 | Harnessing CCaaS and CRM Solutions: What’s the Missing Link?
- 28 April 2021 | Double success for Sensée at the 2021 Forum Awards
- 28 April 2021 | NICE Positioned Highest in 2021 Gartner Magic Quadrant for WEM
- 27 April 2021 | AvalonBay Selects PCI Pal to Handle Contact Centre Payments
- 27 April 2021 | Talkdesk Enters Next Decade Fueled by Innovation
- 27 April 2021 | Jabra Launches Intelligent Camera Line Up for the Hybrid World
- 27 April 2021 | Ways Contact Centres Can Create Kickstart Digital Experiences
- 27 April 2021 | DVLA chooses Wavenet to Transform Contact Centre & Digital Transformation
- 27 April 2021 | CIVICA Selects Vonage for Next Generation Local Authority Communications