AI: Friend or Foe for your Contact Centre Agents?
Artificial Intelligence: friend or foe? 7 Ways to turn your agents into superheroes From contact centres to factories, AI tools…
Henry Jinman
- 29 July 2021 | Content Guru Becomes Google Cloud Contact Centre AI Partner
- 28 July 2021 | Contact Centres Face Workforce Gaps as CX Becomes Complex
- 28 July 2021 | Refashioning Working Practices the Financial Services Sector
- 27 July 2021 | Customer Data: Best Weapon in Customer Satisfaction Battle
- 27 July 2021 | Post-Pandemic – How will Contact Centre Culture Change?
- 26 July 2021 | How to Fix Broken Processes in the Contact Centre
- 26 July 2021 | AI-driven Knowledge Management in the Contact Centre
- 26 July 2021 | Humans vs Robots: Who is the Winner in the Contact Centre?
- 22 July 2021 | COVID19: Challenges and Way Forward for Customer Service
- 21 July 2021 | Talkdesk Unveils CX Strategy Value Framework
- 21 July 2021 | Steamlining The CX Through The Contact Centre
- 20 July 2021 | Click or Call: You have the Power to save Police time
- 20 July 2021 | ESFA Partner with Arvato to Create Digital CX Contact Centre
- 19 July 2021 | Virgin Media Creates 100 Contact Centre Jobs in Manchester
- 19 July 2021 | Zoom to Acquire Five9 Cloud Contact Centre Suite
- 19 July 2021 | IPI Supercharge Your Avaya Contact Centre Investment
- 16 July 2021 | Talkdesk Named a Leader for Intelligent Contact Centres
- 16 July 2021 | The Inner Circle Guide to Omnichannel for Contact Centres
- 16 July 2021 | ECCCSA Awards 2021 Nominations – Now Closed
- 15 July 2021 | Conversational Intelligence Plays Pivotal Role in Digital Transformation