AI: Friend or Foe for your Contact Centre Agents?
Artificial Intelligence: friend or foe? 7 Ways to turn your agents into superheroes From contact centres to factories, AI tools…
Henry Jinman
- 21 October 2021 | Route 101 & Semafone Bring PCI DSS to Contact Centres
- 21 October 2021 | Digital Transformation for HMCTS Delivers Results
- 21 October 2021 | 5 Reasons You Need to be at Call & Contact Expo Next Month
- 20 October 2021 | NICE Drives CX Transformation for Globe Telecom
- 20 October 2021 | Humanised Customer Feedback: Must-Have for Contact Centres
- 19 October 2021 | Empower your Contact Centre with the Right Audio Sevice for Less
- 19 October 2021 | go-centric Expands Wordforce to more than 1,000 across UK
- 18 October 2021 | eBook Download: Doing Contact Centre QA the Right Way
- 18 October 2021 | Enghouse Releases New Cloud-Based Call Accounting Platform
- 18 October 2021 | Noetica To Showcase Sabre at Call & Contact Centre Expo
- 15 October 2021 | Europa Announces Employee Expansion at Contact Centre
- 14 October 2021 | Noetica Joins Odigo to Deliver Advanced Predictive Dialling
- 14 October 2021 | Content Guru & Simply Connect Awarded Place on NHS Framework
- 14 October 2021 | Flexi-Working – a win for People and Planet, says FourNet
- 12 October 2021 | Differing Pandemic Experiences Between Contact Centre Staff
- 12 October 2021 | ECO set to create 350 Jobs at Sunderland Contact Centre
- 12 October 2021 | Britannic Technologies Announces Partnership with Five9
- 12 October 2021 | PCI Pal On Amazon Connect Integration & AWS Marketplace
- 11 October 2021 | White Paper: Implementing Automation in the Contact Centre
- 11 October 2021 | CCMA Conference: Releasing the Power of the Contact Centre