From Contact Centre to Cloud-Based Customer Engagement Hubs
Beyond Cognitive Contact Centre to Cloud-Based Customer Engagement Hubs and Multiple Messaging Channels – Patrick Joggerst, EVP Global Sales and…
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- December 18, 2018 | Heat Mapping Contact Centres Is Reality with Digital Headsets
- December 18, 2018 | Contact Centre Business Owner’s Guide to Property Expansion
- December 18, 2018 | NICE inContact CXone Selected for 2,300 Seat Contact Centre
- December 18, 2018 | Encore Launches Contact Centre Recruitment Division
- December 18, 2018 | RMG Networks reimagines the SYMON Brand
- December 17, 2018 | Nominations for Contact Centre Awards Now Open!
- December 13, 2018 | Payment Security and Call Centre Predictions 2019
- December 13, 2018 | Good Customer Service Starts & Ends with People
- December 13, 2018 | Map Your Contact Centre Environment to the Customer Journey
- December 13, 2018 | Content Guru Secures FSQS Accreditation
- December 13, 2018 | Retailers Invest in AI to Attract Online Shoppers
- December 12, 2018 | Make 2019 Planning Your New Year’s Resolution
- December 12, 2018 | Teleperformance Win E.ON Contact Centre Contract
- December 11, 2018 | CallMiner Achieves Record Net Promoter Score
- December 11, 2018 | Will AI Eliminate Humans in the Retail Contact Centre?
- December 11, 2018 | HGS Create 150 Jobs at Selkirk Contact Centre