From Contact Centre to Cloud-Based Customer Engagement Hubs
Beyond Cognitive Contact Centre to Cloud-Based Customer Engagement Hubs and Multiple Messaging Channels – Patrick Joggerst, EVP Global Sales and…
GENBAND
- 30 January 2023 | Stephen Lomas Appointed Chair Contact Centre Network
- 27 January 2023 | Eradicating The Redial with First Contact Resolution
- 26 January 2023 | 53% of Contact Centre Agents Report Symptoms of Stress
- 26 January 2023 | How to create the total customer package? Total experience
- 26 January 2023 | Has your Contact Centre Embraced Hybrid Working?
- 25 January 2023 | The Ultimate 5-step Detox Programme for Contact Centre Health
- 24 January 2023 | Business Systems Moves into State of the Art Offices
- 24 January 2023 | Could ChatGPT Herald the Next Stage for CX AI Adoption?
- 23 January 2023 | Telephone Best Channel for Contacting Contact Centres
- 20 January 2023 | Capita Seven-year Contract extension with freenet AG
- 20 January 2023 | Auto Windscreens Achieves High Score in Benchmarking
- 19 January 2023 | Calabrio Appoints Kevin M. Jones as CEO to Lead Company
- 19 January 2023 | Awards Programme Recognises UK Contact Centre Talent
- 19 January 2023 | Britannic & 8×8 Help Plus Dane Housing Improve CX
- 19 January 2023 | Are Contact Centres Missing Out on Tasty Customer Data?
- 18 January 2023 | Ways to Pay in 2023 – Encoded’s Top Five Payment Predictions
- 17 January 2023 | The Future Role of AI in the Contact Centre
- 13 January 2023 | CallMiner: Your 2023 CX Predictions Report – Download NOW
- 12 January 2023 | Webhelp Appointment New MD Client Solutions
- 11 January 2023 | Contact Centres Failing to Grasp Customer Interaction Needs