Customer Mapping and Understanding Your Customer Contacts
Customer Mapping and Understanding Your Customer Contacts – Helen Murray, Chief Customer Solutions Officer, Webhelp UK Anyone who is involved…
Customer Mapping
- 8 April 2021 | Be Part of the Big Calabrio CX Quiz
- 7 April 2021 | NICE inContact CXone Accelerates International Growth
- 6 April 2021 | Housing Provider Long-Term Partnership with FourNet
- 6 April 2021 | Why Contact Centre Staff wellness matters more than ever
- 2 April 2021 | BT Completes First Phase of Contact Centre Refurbishment
- 2 April 2021 | Contact Centre Agents Feel ‘Let Down’ by Lack of Information
- 1 April 2021 | Talkdesk AI Trainer ‘human-in-the-loop’ tool for contact centres
- 1 April 2021 | How Contact Centres Can Prepare for the Unexpected
- 1 April 2021 | Pindrop European Cloud to Defend Contact Centres
- 30 March 2021 | Contact Centre Report: Cloud is Here. What’s Next?
- 26 March 2021 | TTEC Success at Global Sourcing Association Awards
- 23 March 2021 | Thoma Bravo Announces Strategic Acquisition of Calabrio
- 22 March 2021 | 1 in 5 Customers Think Online Customer Service is Poor
- 22 March 2021 | Iain Banks, Group Vice President EMEA wins Director of the Year
- 18 March 2021 | Making the Move to Cloud in Contact Centres
- 18 March 2021 | The Roll of The Contact Centre Manager Reinvented
- 18 March 2021 | Eckoh: Why CX is now Business-Critical for Insurers
- 17 March 2021 | Sabio congratulates Allianz Direct on its win at ECCCSA
- 17 March 2021 | Webhelp Win at European Contact Centre & Customer Service Awards
- 17 March 2021 | European Contact Centre and Customer Service Award Winners