Evacuation at CalMac Contact Centre
Evacuation can’t keep CalMac contact centre from carrying on. Even the threat of unexploded historic ordnance couldn’t stop Scottish ferry…
Caledonian MacBrayne
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- 6 February 2023 | New Director of Marketing & Partnerships Joins CCMA
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- 5 February 2023 | GMP Contact Centre Answer 999 calls in 1 Second
- 2 February 2023 | Babble Named Winner of Five9 Partner Excellence Award
- 2 February 2023 | DWP Stoke Contact Centre Closes with 120 Jobs Lost
- 2 February 2023 | Your Customers Can’t Hear You. That’s Probably Not Good
- 1 February 2023 | Chatbots Still Falling Short of Consumer Expectations
- 1 February 2023 | Look After Your People & Customer Satisfaction Will Improve
- 1 February 2023 | Cost of Living Crisis Spur Rise in Customer Queries
- 1 February 2023 | Media Pack
- 31 January 2023 | FM Outsource New Hire to Enhance Employee Experience
- 31 January 2023 | Customer Service is more than just a job, it’s a career
- 31 January 2023 | Jabra launches PanaCast 50 Video Bar System
- 30 January 2023 | Stephen Lomas Appointed Chair Contact Centre Network
- 27 January 2023 | Eradicating The Redial with First Contact Resolution
- 26 January 2023 | 53% of Contact Centre Agents Report Symptoms of Stress
- 26 January 2023 | How to create the total customer package? Total experience
- 26 January 2023 | Has your Contact Centre Embraced Hybrid Working?