Mapping the Customer and Agent Journey in Parallel
Brandon Rowe at Teleopti explores how the customer-service landscape and the role of the agent must always be considered in…
Brandon Rowe
- 27 September 2022 | FM Outsource Join Manchester Good Employment Charter
- 27 September 2022 | UK Consumers Prefer to Reach Contact Centres via WhatsApp
- 27 September 2022 | What’s DTMF Masking? How can it Help Compliance in Contact Centres?
- 26 September 2022 | Content Guru Win at Computing Cloud Excellence Awards
- 26 September 2022 | UK Energy Provider’s Contact Centres Inundate with Calls
- 26 September 2022 | Southway Housing get Personal with Britannic Contact Centre Solution
- 26 September 2022 | Staff Wellbeing & Engagement in Your Contact Centre
- 26 September 2022 | ContactBabel Launch UK CX Decision Makers’ Guide 22-23
- 26 September 2022 | Almost Half of Calls Fail Due To Contact Centre Background Noise
- 23 September 2022 | The 2022 Contact Centre Trifecta of Pain: Increasing Workloads
- 22 September 2022 | 3 out of 4 European Businesses have invested in AI for CX
- 22 September 2022 | British Gas Grows Partnership with ResQ Creating 200 Jobs
- 22 September 2022 | Can Automation Finally Change the Image of Contact Centres?
- 22 September 2022 | Organisations Need to Modernise Comms to Support Hybrid Work
- 21 September 2022 | PCI Pal Launches Open Banking Payments for Contact Centres
- 21 September 2022 | The 2022 Contact Centre Trifecta of Pain: Rising Attrition Rates
- 21 September 2022 | Corporate Culture Is More Than Time Spent At Water Cooler
- 21 September 2022 | Planning Tools & Techniques to Maximise Contact Centre Performance
- 21 September 2022 | CX Landscape Study: 58% of CX Depts Don’t Align with…
- 20 September 2022 | Will Higher Energy Bills Have An Impact On Where We Work?