Mapping the Customer and Agent Journey in Parallel
Brandon Rowe at Teleopti explores how the customer-service landscape and the role of the agent must always be considered in…
Brandon Rowe
- 17 May 2022 | Staff Wellbeing & Engagement in your Contact Centre
- 17 May 2022 | Content Guru Adds New Workforce Management Function
- 17 May 2022 | Contact Centres Increased Adoption of AI But Struggle to Capture ROI
- 17 May 2022 | The Inner Circle Guide to Customer Interaction Analytics
- 14 May 2022 | How Contact Centres Transform Customer Experience with AI
- 12 May 2022 | Calabrio Webinar – Speech Analytics – The Power of One
- 12 May 2022 | Workforce Wellbeing – Elements of Effective Corporate Programme
- 12 May 2022 | Jabra Engage 55: The Portable Professional Headset
- 12 May 2022 | FourNet Announces Strategic Investment in C>Ways
- 11 May 2022 | NICE Interactions – Frictionless Customer Experiences
- 11 May 2022 | Contact Centre Agent Wellbeing – An Odigo eBook Download
- 11 May 2022 | Secure Trust Bank Chooses SVL to Upgrade WFM Solution
- 11 May 2022 | 3 Ways to Capitalise on Intelligent Call Routing in Contact Centres
- 11 May 2022 | Technology Increases Employee Inclusion in Hybrid Work
- 11 May 2022 | North East Ambulance Service Opens New Contact Centre
- 11 May 2022 | New NHS 24 Contact Centre opened by First Minister
- 10 May 2022 | CC33 Announce New Values to Boost Employee Wellbeing
- 10 May 2022 | European Contact Centre & Customer Service Awards
- 9 May 2022 | Customers Crave Great CX But Don’t Want to Pay Premium
- 9 May 2022 | Conversational Intelligence Key Difference-Maker in Contact Centre AI