Average Handle Time (AHT) Best Practices

Average Handle Time (AHT) Best Practices – Warren Wilcock of inContact I get it, time is…

Ways to Reduce AHT in your Contact Centre

10 simple ways to reduce average call handling time in your contact centre – Danny Cresswell…

10 ways to reduce average call handling time in your contact centre

In this article Danny Cresswell of Syntec suggests ten ways in which you can reduce the…

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