Average Handle Time (AHT) Best Practices
Average Handle Time (AHT) Best Practices – Warren Wilcock of inContact I get it, time is money. The more time…
AHT
Ways to Reduce AHT in your Contact Centre
10 simple ways to reduce average call handling time in your contact centre – Danny Cresswell of Syntec discusses 10…
10 ways to reduce average call handling time in your contact centre
In this article Danny Cresswell of Syntec suggests ten ways in which you can reduce the average call handling time…