Top Tips for Introducing Agent Self-Scoring Evaluations
Top tips for introducing contact centre agent self-scoring evaluations Self-scoring, self evaluations, self reflection, whatever you call it, it’s the…
Agent Scoring
- 3 July 2020 | How to Manage A Gradual Return To The Contact Centre
- 3 July 2020 | Contact Centre Recruitment: NRG move to Quorum Park
- 3 July 2020 | Only 15% of Consumers Want No Interaction with Contact Centre Agents
- 2 July 2020 | NICE Leader in Contact Centre Workforce Optimisation
- 2 July 2020 | The future of the Contact Centre Post COVID-19
- 2 July 2020 | Remote Working for contact Centres: Beyond COVID-19
- 2 July 2020 | Sytel Releases V11 of Softdial Contact Centre Platform
- 2 July 2020 | Speechmatics and Puzzel Partner to Transform Customer Experiences
- 29 June 2020 | Contact Centre Supports Remotely during COVID-19
- 29 June 2020 | Lockdown Sees Spike in Live Chat at Contact Centre
- 26 June 2020 | Take Part in the 2020 UK CX Decision-Makers Guide
- 25 June 2020 | Contact Centre Scheduling: Time To Try Something New?
- 25 June 2020 | Webinar: Using Speech Analytics to Create a Better CX
- 25 June 2020 | How are UK Businesses Using AI to Improve CX?
- 25 June 2020 | Multi & Omni Channel Contact Centres. What’s The Difference?
- 24 June 2020 | The Home Field Advantage: Business Continuity by Design
- 24 June 2020 | Reducing Costs and Improving CX in Local Government
- 23 June 2020 | PCI Pal Progress partnership with Cloud Contact Centre Provider Talkdesk
- 23 June 2020 | Noble Conversations Analytics Insight Helps Contact Centres CX
- 23 June 2020 | COVID-19 Accelerating Work Changes for Contact Centres