* CallMiner
Strelley Hall, Main Street, Strelley Village, Nottingham, NG8 6PE.
Agent Coaching & Monitoring
+19
Agent Motivation Agent Scoring Analytics Artificial Intelligence Back Office Contact Centre Satisfaction Contact Centre Technology Customer Experience Employee Satisfaction Hosted Solutions Integrated Contact Centre Systems Natural Language Understanding (NLU) PCI Compliance Performance Management Quality Monitoring/Reporting Sales Performance Training Workforce Management Workforce Optimisation
Customer Touch Point
Brynford House, 21 Brynford Street, Holywell, Flintshire, CH8 7RD.
Agent Assisted Card Payments
+54
Agent Desktop Agent Engagement Agent Scripting AI and Agent Blended Communications Analytics Artificial Intelligence Audio Messages & Branding Auto Attendant Blending Solutions Call Avoidance Call Deflection Channel of Choice Cloud Solutions Consultancy Contact Centre Satisfaction Contact Centre Technology CTI Customer Communications Customer Experience Customer Feedback Customer ID & Verification Customer Satisfaction FaceBook & WhatsApp Messaging Hosted Solutions Inbound and Outbound Messaging Integrated Contact Centre Systems Interactive Text Response (ITR) Interactive Voice Messaging IVR IVR Payments Managed Services Multi-Channel Solutions Multimedia Recording Natural Language Understanding (NLU) Omni-Channel PBX/IP-PBX PCI DSS Quality Monitoring/Reporting Real Time Recurring (Tokenisation) Real-Time Automation Self Service Self Service Payments SMS Messaging Social Media Software Solutions Speech Automation Surveys Technology Virtual Agents & Chatbots Virtual Solutions Voice Recording Wallboards Web Self Service Website Solutions