Avaya (UK)

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organisations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits.

Avaya contact centre and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create.

Products/Services

ACD, Agent Assisted Card Payments, Agent Coaching & Monitoring, Agent Desktop, Agent Engagement, Artificial Intelligence, Back Office, Benchmarking, Call Recording, Change Management, Channel of Choice, Contact Centre Satisfaction, Contact Centre Solution, Contact Centre Technology, Customer Communications, Integrated Contact Centre Systems, Interactive Text Response (ITR), IVR, IVR Payments, Knowledge Base, Knowledge Management, Omni-Channel, Outbound Dialling, Predictive Outbound Dialling, Process Automation, Training, Visual Communications