iCXperience, UK Contact Centre Group Aim for £100m Turnover

The acquisition of Woven Group, accelerates iCXperience, the UK’s largest Privately Owned Contact Centre Group towards…

Sainsbury’s Give Update on Widnes Contact Centre

Sainsbury’s have announced plans for its Careline operated through its contact centre in Widnes, Manchester. The…

Foundever™ & John Lewis Extend Contact Centre Partnership

Foundever™ and John Lewis Partnership continue their 17-year outsource contact centre partnership with a five-year contract…

CapeBPO Announces Strategic Partnership with Customer Experience Foundation

CapeBPO announces strategic partnership with the Customer Experience Foundation (CXFO) as it strengthens South Africa’s position…

ESP Group Strengthens Leadership Team with All Female Board

Breaking Barriers: ESP Group Strengthens Leadership Team with All Female Board Appointments ESP Group, a leading…

Sensée Launches Surge Emergency Response Service

Sensée launches Surge emergency response service – Work-from-home CX specialist Sensée has launched an emergency response…

ESP Group Secures 4-Year Transport for London (TfL) Contract

ESP Group Secures 4-Year Transport for London (TfL) Contract to Support Contact Payment Cards Scheme via…

Capita Signs CX Contract with Ireland’s National Transport Authority

Capita signs new customer experience contract with Ireland’s National Transport Authority Capita plc has signed a…

ESP Group Awarded 18-Month Contract with Transport for Wales

ESP Group Awarded 18-Month Contract with Transport for Wales – Journeycall, part of the ESP Group,…

Interact Becomes First Employee-Owned Contact Centre Outsourcer

Interact, a multi-award-winning UK contact centre outsourcer, is delighted to announce that it has become an…

What’s a BPO Contact Centre and How Does it Work?

As per PwC, 73% of customers prioritize their experience when making purchasing decisions, ranking it just…

Echo Managed Services Secure Contract with Northern Ireland Water

Echo Managed Services to deliver specialist customer service and new software to Northern Ireland Water following…

Ascensos & John Lewis Partner to Elevate Customer Contact Services

John Lewis & Partners has entered a five-year contract with Scottish headquartered Ascensos, which will provide…

How the UK Contact Centre Industry is Calling on South Africa

As more and more UK brands are turning to South Africa for offshore CX support, Keith…

ResQ Official Open Refurbished Contact Centre

New life breathed into iconic Hammonds of Hull building at ResQ’s official opening of the refurbished…

Serco Secure Lincolnshire County Council Customer Service Contract

Serco have been selected for new contract by Lincolnshire County Council to continue providing customer services,…

Moneypenny’s New Bespoke Service Gives Tailored Support to Get Ahead

Moneypenny’s New Bespoke Service Gives Tailored Support to Get Ahead Leading contact centre outsourced communications provider…

Sigma Connected Contact Centre Pledge Donations to Hospital

Sigma Connected Contact Centre pledge monthly donation to Birmingham Children’s Hospital A business outsourcing specialist has…

Sigma Connected Welcomes West Midlands Mayor as Growth Continues

A Birmingham-based outsourcing contact centre provider Sigma Connected has hosted Mayor of the West Midlands Andy…

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