Sainsbury’s Give Update on Widnes Contact Centre

Sainsbury’s have announced plans for its Careline operated through its contact centre in Widnes, Manchester.

The retailer, in an effort to reduce operating costs, has identified savings by using it’s current ‘third party partner(s)’ ie Outsourcer to run and operate its careline/contact centre.

Sainsburys confirmed that ‘Colleagues affected will transfer to its service partner, which is a major employer and offers a range of career and redeployment opportunities.”

Simon Roberts, Chief Executive of Sainsbury’s said:

“Our Next Level Sainsbury’s strategy is about giving customers more of what they come to Sainsbury’s for – outstanding value, unbeatable quality food and great service. One of the ways we’re going to deliver on this promise is through our Save and Invest to Win programme.

“As we move into the next phase of our strategy, we are making some difficult, but necessary decisions. The proposals we’ve been talking to teams about today are important to ensure we’re better set up to focus on the things that create a real impact for our customers, delivering good food for all of us and building a platform for growth. I know today’s news is unsettling for affected colleagues and we will do everything we can to support them.”

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