So Why Outsource your Contact Centre Operation?

So Why Outsource your Contact Centre Operation? Download the White Paper from Ventrica to see if…

Capita wins £50m Contract with City of London Police

Capita plc have announced it has been awarded a contract by the City of London Police…

Journeycall Awarded Transport for London Framework 

Journeycall, which offers customer service support and smartcard services via its contact centre has recently been…

Comprehensive Report into UK Contact Centre Outsourcing

Comprehensive report into UK contact centre outsourcing released by CCMA, supported by The Knowledge Group The…

KURA on Recruitment Drive at Glasgow Contact Centre

Outsource company KURA are creating additional contact centre jobs following a recent contract win with Scottish…

Zoopla Announce Outsource Agreement with Ventrica

Zoopla Announce Outsource agreement with Ventrica – Zoopla the property website, have announced that they are…

Iceland Deesisde Contact Centre Staff Face Redundancy

It has been reported that Iceland, the frozen food retailer, is set to make contact centre…

Thames Water Insource Contact Centre from SA

Thames Water’s insourcing of customer service contact centre and engineering positions results in 550 new jobs…

Webhelp Appoints Industry Veteran Benjamin Faes UK CEO

Webhelp, a leading global customer experience BPO player, today announces the appointment of Benjamin Faes as…

Wilko Set to Outsource Contact Centre to South Africa

High Street retailer Wilko is set to outsource their Worksop based Contact Centre to South Africa…

AnswerConnect Giving Back Through Community Initiatives  

Contact centre outsourcer AnswerConnect celebrates a year of giving back through community-first initiatives Initiatives include the…

Sigma Connected Donates £5,000 to Help Vulnerable People

Contact Centre Outsource BPO Company Sigma Connected donates £5,000 to help vulnerable people at Christmas Business…

Shawbrook Bank Selects Firstsource as its Contact Centre Partner

Specialist bank expands its multi-channel commitment to customer experience – Shawbrook Bank selects Firstsource as its…

Largest Privately-Owned Contact Centre Secures Lending

UK’s largest privately-owned contact centre, The Contact Company, secures lending facility from IGF Independent Growth Finance (IGF)…

Lemon Contact Centre – Adding Zest to European Tech Firms

Lemon Contact Centre – Exporting services to European Tech Firms adds zest to Lemon’s client roster.…

Arvato Secure Contact Centre Contract Extension

Arvato Secure Contact Centre Contract Extension with Premium Automotive Group Arvato CRM Solutions has secured a…

Sigma Connected & Vanquis Mark 10-year Milestone

Sigma Connected and Vanquis mark 10-year milestone with new customer service contact centre contract  A business…

Senior Appointments at CC33 Sheffield Contact Centre

Sheffield contact centre CC33 go from strength to strength with four senior appointments CC33 is pleased…

Interact Mark 10 Years & Create of 100 Contact Centre Jobs

Interact marks 10 years with the creation of 100 UK contact centre jobs Interact is a…

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