UK Businesses failing customers since 2013 buoyed by improvement for Banks, Utilities and Transport according to…
Tag: Customer Service
Aspect Software: The multiple personalities in the contact centre
The multiple personalities of customer care: Aspect Software study reveals five wide-ranging company personas in customer…
CallMiner selected by Foxtons to Improve Agent Performance
CallMiner selected by Foxtons to Improve Agent Performance and Customer Service CallMiner, rated first in customer…
Salesforce – Exceptional Customer Service Starts Right Here
The Road to Customer Service Success Starts with Service Cloud WATCH DEMO The customer service landscape…
Ofcom fines EE £1m over complaints handling failures
Ofcom today fined EE £1,000,000 for failing to comply with Ofcom’s rules on handling customer complaints.…
HMRC acts to improve customer service with their Contact Centres
HMRC allocates £45 million to help improve phone and post service – HM Revenue and Customs…
Interactive Intelligence: ‘Putting Your Retail Customers First’ Event
Interactive Intelligence: ‘Putting Your Retail Customers First’ Event – Join Interactive Intelligence at this unique event…
Plusnet Reduce Opening Hours of Sheffield Contact Centre
Plusnet, the mobile and broadband provider, have announced plans to reduce the opening hours of its…
Customer Service Excellence What’s holding you back?
Customer Service Excellence – what’s really holding you back? – article by Amanda Green, Principal consultant…
Videlica Report Highlights Failure to Tackle Call in Queues
Videlica report highlights that keeping customers waiting in phone queues costs UK businesses an estimated £3.7…
Salesforce: Exceptional Customer Service Starts Right Here
The customer service landscape has changed dramatically in recent years with the increase in customers connecting…
NICE Solution Tackles Customer Grievances Head On
Got a Complaint? New NICE Solution Tackles Customer Grievances Head-on to Create Perfect Experiences – By…
“Can we fix it?” When it comes to customer service YES
Which? Survey on best and worst brands for customer service makes clear argument for better self-service…
3 Strategies To Prevent (or Mend) Customer Service Mishaps
3 Strategies To Prevent (or Mend) Customer Service Mishaps – Jonathan Sharp of Britannic Technologies reveals…
Sainsbury’s brings SignVideo to its contact centres
Sainsbury’s brings SignVideo to its contact centres – revolutionising the way deaf British Sign Language (BSL)…
CX Company Launches DigitalCX To Power Personalised Customer Engagement
CX Company Launches DigitalCX To Power Personalised Customer Engagement across Digital Channels Today CX Company announces…
Are Your Customers Calling a Place That Always Knows Their Name?
Are Your Customers Calling a Place That Always Knows Their Name? by Joe Gagnon, SVP &…
Rant & Rave: Orbit launches housing first with real-time customer feedback
Rant & Rave: Orbit Group, one of the UK’s largest housing providers, is launching a real-time…