Digital channels account for around 30% of inbound customer contact, yet they are often disconnected from…
Tag: ContactBabel
Positive Experience of Web Chat Drives Further Growth Says ContactBabel
Positive Experience of Web Chat Drives Further Growth according to respndents survey in ContactBabel research. Respondents…
The UK Contact Centre Decision-Makers Guide
ContactBabel are starting their annual research for the UK Contact Centre Decision-Makers’ Guide – the UK’s…
The UK Contact Centre Decision Makers Guide
ContactBabel have started to conduct research for the UK Contact Centre Decision Makers Guide – the…
The Inner Circle Guide to Outbound and Call Blending
ContactBabel’s new report, “The Inner Circle Guide to Outbound and Call Blending” is now available for…
ContactBabel 2016 US Contact Centre Decision-Maker’s Guide
The 2016 US Contact Centre Decision-Maker’s Guide – Industry Analysis & Benchmarking With insights built on…
ContactBabel Research Contact Centres in Mainland Europe & Ireland
ContactBabel, the industry’s leading contact centre analysts, are, for the first time, researching the contact centre…
Intelecom Sponsors ContactBabel Research into Interaction Routing
Intelecom sponsors ContactBabel latest reseach into Interaction Routing Results highlight changes in enquiry routing as businesses…
ContactBabel: 1 in every 25 jobs in UK within contact centre industry
ContactBabel: 1 in every 25 jobs in the UK is within the contact centre industry. But…
Reports Highlight the Pressing Issues in the Contact Centre
Rant & Rave publish two reports alongside ContactBabel exploring the pressing issues in the Contact Centre…
Contact Centre Operational Benchmarking Reports
Contact Centre HR & Operational Benchmarking Reports by Industry Experts ContactBabel are now available. The largest-ever…
The Future of UK & US Customer Contact
The future of UK & US customer contact – the largest-ever research studies, available now from…
Contact Centre Decision Makers Guide Survey
Contact Centre Decision Makers Guide Survey ContactBabel are inviting organisations with 10 or more UK agent…
CCMA – Contact Centre Survey 2015
The CCMA are inviting organisations with 10 or more UK agent positions to take part in…
Videlica Report Highlights Failure to Tackle Call in Queues
Videlica report highlights that keeping customers waiting in phone queues costs UK businesses an estimated £3.7…
ContactBabel – Inner Circle Guide to Cloud-based Contact Centre Solutions
ContactBabel Analyst report: Cloud-based Contact Centre Solutions definitive 2012 “Inner Circle Guide to Cloud-based Contact Centre…
Cloud adoption now a strategic business decision
Cloud adoption now a strategic business decision, about more than just technology Independent research shows cloud…
PCI DSS Compliance in the Contact Centre Guide
PCI DSS Compliance in the Contact Centre Guide; With fines for PCI non-compliance potentially running into…
Customer Service Technology shunned by Contact Centres
Voice biometrics, gamification and video technology have been hot topics in the contact centre industry in…