How the senior leaders of the water sector can learn from contact centre agents – Hannah…
Tag: Articles
Modern Phone Manners – is it Goodbye to Hello?
Modern phone manners – is it goodbye to hello in the contact centre? – Moneypenny provides…
Contact centre roles are adapting to market needs
Contact centre roles are adapting to market needs so says Hervé Leroux, Chief Marketing Officer at…
Understanding AI-driven Forecasting: A Look Inside injixo Forecast
Can AI really predict the future? You’ve probably heard countless forecasting solutions claiming AI capabilities, but…
Using tech for good: Building trust in customer communications
Using tech for good: Building trust in customer communications – Martin Brown, CCO at customer service…
Agent Empowerment is key to achieving CX Excellence
Why contact centre agent empowerment is key to achieving customer service excellence Agent empowerment is vital…
How AI is Revolutionising the Customer Experience Journey
How AI is Revolutionising the Customer Experience Journey in the contact centre – Kevin McGachy, Head…
2024: A Year of Experimentation in the Contact Centre Industry
2024 Vision: A Year of Experimentation, Data Insights, and Cloud Challenges in the Contact Centre Industry…
Optimising & Automating with Call Intent: Key to an Optimal CX
Optimising and automating with call intent: the key to an optimal customer experience To deliver a…
Compassion, the beating heart of contact centres
Compassion, the beating heart of contact centres – Philip Rushton Director of Contact Centre Business Development at…
Using Data to Drive your Wellbeing strategy – Sabio Group
Using data to drive your wellbeing strategy – Phoebe Asquith – Research Psychologist & Senior Business…
1 in 5 Contact Centre Agents Supported by AI, Robotics & Chatbot
Only two in five contact centre agents are supported by AI, robotics or chatbots, says CCA…
Are Contact Centres Missing Out on Tasty Customer Data?
Beware Skinny Sweet Shop Owners – Are Contact Centres Missing Out on Tasty Customer Data? Contact…
Is it the End of Cold Calling from Contact Centres?
Is it the end of the cold call? – PPI claims, home insulation, car accidents that…
Contact Centres Could Be Heading for Own HGV Driver Crisis
Why the contact centre industry could be heading for its own HGV driver crisis – Ben…
Hybrid Working Is Changing the Contact Centre Forever
How Hybrid Working Is Changing The Role Of The Customer Service Team Leader Forever – Natalie…
Contact centres: Always on, always available
Contact centres: Always on, always available – The only constant in any industry is change. In…
The customer contact revolution – new models
The customer contact revolution – new models – Graham Ede, CEO, Neoswave Many, if not most,…
Contact Centre Music on Hold That Transcends Borders
Contact Centre Music on Hold That Transcends Borders – Around the globe, Classical music is top…