Capita’s customer management business will manage 10 enquiry lines on behalf of the Department for Work…
Category: – Contact Centre News
News from the UK contact centre industry
Sitel UK acquires Version 5 of Customer Contact Association Global Standard
Sitel UK has acquired the CCA Global Standard© Version 5. Version 5 is designed with a…
CC33 on recruitment drive at Sheffield based site
CC33, who offer services to include telemarketing, digital marketing and training, have announced a recruitment drive…
Domestic & General recruit at their Nottingham Contact Centre
Warranty Provider Domestic & General are running a recruitment campaign for 250 staff at their Nottingham…
Spark eCommerce on Recruitment Drive
Leading contact centre, fulfilment and eCommerce provider, Spark eCommerce Group, is creating 140 jobs to meet…
Webhelp Group plans €100m acquisition drive
Webhelp Group has outlined plans to consolidate the market with a programme of strategic acquisitions. The…
Royal Caribbean Relocates contact centre to Guatemala
It has been reported that Cruise operator, Royal Caribbean, is to relocate its Surrey based contact…
2,000 people apply for 60 contact centre Jobs at Molson Coors
What can be deemed as a perfect job has attracted over 2,000 applications for 60 agent…
2Touch rolls out the new Synthesys inbound voice solution from Noetica
2Touch, one of the UK’s leading outsourcing providers specialising in fully integrated contact centre, response handling…
‘Doodling’ could be key to better customer service
On average, we could be spending more than 31 hours of our adult lives on hold…
Synthetix assist Acas Helpline to assist 5,000 customers each week
Workplace experts, Acas, have launched a new service called Helpline Online. Multi-channel customer service software company…
Jabra and Ingram Micro announce European distribution agreement
Jabra Business Solutions has entered into an European distribution agreement with Ingram Micro, the world’s largest…
Noble Systems Releases Noble Maestro 7.3
Noble Systems have announced the release of Noble Maestro 7.3, an update of Noble Systems’ flagship…
Webhelp UK create 70 jobs at Glasgow contact centre
Outsourcer Webhelp TSC has announced the creation of 70 jobs at the Company’s Glasgow site with…
EE on recruitment drive at Merthyr Tydfil contact centre
Mobile phone operator EE have announced the creation of up to 200 roles in customer services…
Kcom helps Leeds United get on the ball with ticket demand
Kcom, part of the KCOM Group, has signed a five year contract with Leeds United to…
Capita awarded contract with Lambeth Council
Capita’s local government services business has secured a £3.4m contract with Lambeth Council to manage customer…
Ergonomics overrules style on the ‘office runway’
Jabra: If you think your co-workers might look down on you for wearing a headset, think…
5 Best Practices to Deploy in Webchat
Webchat as a communication channel empowers Organisations to deflect service issues, facilitate customer self-service, and handle…