Why CRM Is Essential For Effective Contact Centre Engagement

Why CRM Is Essential For Effective Contact Centre Engagement – Colin Hay, VP Sales, Intelecom UK…

What 2017 has in store for Contact Centres – IMIMobile

Chatbots, Automation and Data security… What 2017 has in store for Contact Centres With so many…

Feel Like a Round Peg in a Square Hole? Asks Dancing Lion

“If I could live my life over again, I’d like to be the person I could…

The Future of Intelligent Customer Routing

The Future of Intelligent Customer Routing Routing customer queries to the best skilled agent to deal…

Why Voice WILL Remain Strong in 2017 says Opinion8

Why Voice WILL remain strong in 2017 As hype about the digital contact centre and digital…

How to keep your customers happy this Blue Monday

More than half of people are most frustrated by long wait times: How to keep your…

What does Uberisation mean for your contact centre?

What does uberization mean for today’s contact centre? Magnus Geverts at Teleopti explains how to turn…

Consumers Still in the Dark About Role of Contact Centres

Consumers Still in the Dark About Role of Contact Centres, Says  Ed Shropshire, managing director at…

Key Tools To Help Improve The Customer Journey

3 key tools to help improve the customer journey – Stephen Ball Senior Vice President (SVP)…

Contact Centre Staff To be Replaced Within 5 Years

Contact Centre Staff come ‘top’ of survey on fears UK workers have over the rise of…

Aspect Software Calls for Banks to Collaborate

Aspect Software calls for banks to collaborate and prevent fraud in light of PSR response to…

4net Technologies Win coveted Avaya Innovation Award

4net Technologies have won Innovation Partner of the Year at Avaya’s Engage Achievement Awards 2016 event…

Webhelp Asks Are UK Retailers Ready to Talk Personalisation?

Personalisation has been a much talked about theme in retail in recent years and continues to…

Aspect Software Predicts Customer Service Trends in 2017

Aspect Software predicts the top four customer service trends in 2017 2016 has been unforgettable and…

Consumer Complacency Puts Personal Data at Risk

Consumer complacency puts personal data at risk – Research reveals that only half of UK consumers…

Help Your Contact Centre Avoid Black Friday Blues

Help your contact centre avoid the Black Friday blues – Andrew Small, Vice President, Contact Centre…

5 Trends Set to Transform Contact Centres in 2017

5 Trends set to transform Contact Centres in 2017 from Global Remote Services (GRS), leading European…

Customers Tired of Having to Repeat Themselves

Customers are Tired of Having to Repeat Themselves Again and Again, Says Aquarium Aquarium Software says…

Have you been SIM swapped? Warning Signs of Mobile Banking Fraud

Have you been SIM swapped? The top five warning signs of mobile banking fraud Mobile banking…

error: Content Protected