Business Systems – Call Quality Monitoring Webinar – 2017
Learn the latest best practices and how to implement a Quality Monitoring programme that delivers better customer service.
Topics covered:
– Going over best practices in running successful Quality Monitoring (QM) programmes
– Discussing the findings of our 2017 QM survey
– Hearing how technology has evolved to help bring QM at the heart of the Contact centre
Panellists:
– Brent Bischoff, Quality Management Consultant & Training Specialist – Business Systems
– Marcus Levit, Quality Monitoring Business Consultant – NICE EMEA
– Chris Rainsforth, Community Development Manager – The Forum
Other useful resources on Quality Monitoring:
Report and White papers:
The State of Quality Monitoring – 2017
Business Systems Guide to Quality Monitoring
Articles:
Call Quality Monitoring Advice Hub
Technology:
Additional Information
For additional information on Business Systems visit their Website or view their Company Profile
