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DJPF1313 – Contact Centre Management Information Analyst

Posted 5 days ago

Contact Centre Management Information Analyst

Are you an experienced MI Analyst with significant contact centre reporting and insight experience?

You will take on a new and exciting role, focusing on using data to pull together compelling reporting and a supporting narrative to illustrate how to improve the Customer Experience as part of our transformation programme.

Responsibilities include:

• Use MS Excel and Power BI to pull data together
• Analyse and interpret data
• Provide commentary and recommend potential changes
• Present your findings to your line manager and eventually the rest of the business

If you are interested to apply:

• Strong people skills and the ability to collaborate with a range of audiences
• Great decision-making, communication and negotiation skills
• Previous experience as an analyst in customer services environment
• Power BI skills




Job Ref: DJPF1313
Job Title: Management Information Analyst
Location: Surrey – commutable from Central London
Salary: £40,000 + Benefits
Employment Type: Permanent

Job Features

Job CategoryBusiness Analyst

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