Events

Every day, contact centres handle hundreds (sometimes thousands) of customer interactions. But many of those conversations are never reviewed. They sit in transcripts, get lost in systems, or are simply forgotten.

That’s where AI-powered solutions like Conversational Intelligence can make a difference.

In this short, practical webinar, you’ll see how Puzzel’s latest AI-powered solution automatically transcribes, tags, and summarises customer interactions, helping teams save time, reduce admin, and uncover insights that lead to better service.

You’ll learn how it works, what kind of results teams are seeing already, and how it could benefit your contact centre.

What to expect:

√ A quick intro to Conversational Intelligence and why it matters (Raïsa Van Olden, Product Marketing Director, Puzzel)

√ Live product demo (JesperJønsson, Director Product AI, Puzzel)

√ Customer story: From customer centre to strategic advisor with DSB

√ Q&A with the team

Whether you're just exploring AI or actively looking for ways to improve efficiency, this session will give you a clear, practical view of what Conversational Intelligence can do.

For additional information or to register for this Puzzel Webinar Click Here

Puzzel offers a customer-centric CX ecosystem designed to give organisations control and visibility over the customer journey. Facing challenges like agent attrition, complex customer needs, and cost management, contact centre leaders struggle with outdated systems and point solutions. Puzzel transforms this by unifying processes, centralising data, automating tasks, and scaling to meet evolving demands. It empowers CX teams to deliver exceptional customer experiences, increase first-contact resolution rates, and reduce operational costs. With Puzzel, businesses can do more with less, keeping agents satisfied while ensuring outstanding customer service in a rapidly advancing digital landscape.

For additional information on Puzzel view their Company Profile