Events

Learn how to create memorable customer experiences that help you attract new customers, turn existing customers into advocates, and make your employees proud to work for you.

We all know that creating great customer experiences needs to be a priority as it is one way to truly differentiate your organisation from the competition. But inspiring your people and transforming your operation to put customer experience at the heart of what you do is difficult.

In this course you will uncover your brand’s story and values, understand what customer experience means for your customers, and learn to craft experiences that truly satisfy.

Course Description

Building great customer experiences starts by understanding what customers really want from you, and the results you want for your business too.

Great CX is all about how you fit into your customers’ lives; not how you expect them to fit your processes and policies. With that mindset we look at the three dimensions of customer experience and how you need to satisfy customers’ needs in all of them.

We’ll explore the four principles that are the keys to CX success: Culture, Commitment, Community and Communication – and learn how to use them as the building blocks for crafting unique customer experiences that make your organisation stand out.

For additional information or to reserve your place Click Here