Callytics
Callytics.ai is an advanced AI platform that turns every customer conversation into clear, actionable insight. Built for organisations that want deeper understanding and better performance, it reveals exactly why customers are calling, why sales are lost, and why complaints happen — all in real time.
Unlike simple transcription tools, Callytics.ai uses natural language processing, sentiment analysis, and behavioural metrics to uncover what’s really happening in your customer interactions. It automatically highlights missed opportunities, service issues, and emerging trends, giving you clarity at scale.
You also gain complete visibility over advisor performance. Track compliance, talk-to-listen ratios, speech cadence, emotional tone, and early signs of burnout before they affect results. Whether you run sales, customer service, or a compliance-driven operation, you’ll know precisely where to focus.
With seamless CRM integrations, tailored dashboards, and enterprise-grade security, Callytics.ai empowers your organisation to:
– Understand the true reasons behind calls
– Pinpoint causes of complaints and lost conversions
– Score advisor performance automatically
– Monitor compliance and script adherence
– Support advisor wellbeing and prevent burnout
Address: 207 Knutsford Road, Grappenhall, Warrington, Cheshire. WA4 2QL
Products/Services: Coaching and Training, Compliance Software, Contact Centre Software, Interaction and Speech Analytics, Performance Management and Quality Monitoring, Process Automation Software and Callytics.