Specialist credit card provider upgrades workforce management software in newly acquired contact centre as part of…
Tag: Case Studies
Sabio: The BGL Group Delivering great customer experience
Sabio has worked with the BGL Group, one of the UK’s largest personal lines insurance groups…
North Lincolnshire Council installs Sinclair Voicenet Recording Solution
North Lincolnshire Council has awarded Sinclair Voicenet a major contract to supply and install a new…
Interactive Intelligence is just the fit for Next
Leading clothing and homeware retailer, Next, has refit its three contact centres with Interactive Intelligence solutions,…
Altitude uCI Solution Brings Competitive Advantage to We Fight Any Claim
UK Claims Management Company Profits from Altitude uCI Unified Customer Interaction Solution Flexibility Altitude Software have…
Echo Managed Services helps deliver 400% increase in registrations for RAF Careers
– Echo uses Facebook to enable RAF engagement with potential recruits – Performance secures further customer…
How Rant & Rave changed the face of the contact centre
The challenge West Bromwich Building Society has a busy call centre that answers up to 1,000…
Southwark Council transforms customer service with Avaya technology from Sabio
Southwark Council has selected Sabio to deploy an advanced Avaya communications platform solution for the Council’s…
Housing Association optimise customer contact across five contact centres
– mplsystems’ intelligentDesktop helps agents handle calls from multiple social housing brands within Together Housing Group…
Interactive Intelligence Secure IKEA contract
Home furnishing company, IKEA has updated its contact centre operations to Interactive Intelligence’s Customer Interaction Center™…