Last day to enter the European Contact Centre & Customer Service Awards 2018 Did you know…
Tag: Awards
Echo Managed Services Takes Home SWCCF Award
Bristol-based Echo Managed Services is celebrating after being recognised as the Outsourced Contact Centre of the…
Winners Rave About ECCCSA with Less Than 2 Weeks to Enter
With less than two weeks until the opportunity to enter the European Contact Centre and Customer…
Business Systems Awarded ‘Partner of the Year’ 2018 by NICE
Business Systems – Champions Cloud Interactions as NICE LTD’S – ‘Partner of the Year’ 2018 Sharing…
Arvato CRM Solutions Named as Contact Centre Leader
Arvato CRM Solutions Named as Contact Centre Outsourcing Leader for second consecutive year • Arvato CRM…
CallMiner Recognised as Having the Most Advanced Speech Analytics Functionality
Leading Independent Research Firm Recognizes CallMiner as Having the Most Advanced, Enterprise-Ready Speech Analytics Functionality CallMiner…
New Categories at ECCCSAs Reflect Changing Industry
• 7 new categories at this year’s ECCCSAs • New categories reflect a focus on employee…
Content Guru Ranked in Ventana Cloud Contact Centre Index
Content Guru Ranked in 2018 Ventana Research Cloud Contact Centre Index Cloud contact centre and customer…
Eckoh Wins Best end-to-end Customer Engagement Provider
Best end-to-end Customer Engagement Provider 2018 award goes to the Eckoh Experience Eckoh plc, the global…
ECCCSA Early Bird Offer Closes Soon – Enter NOW!
• Early Bird Offer helps organisations maximise recognition opportunity • ECCCSA offers are one entry at…
BGL Group Picks Up Awards at UK National Contact Centre Awards
BGL Customer Services, the customer service arm of leading digital financial services distributor BGL Group, is…
Ventrica’s Nick Upton wins Gold at UK National Contact Centre Awards
Nick Upton, who works for outsourced customer contact centre Ventrica has won a Gold award at…
UK National Contact Centre Awards Winners Announced
– Winners announced at a gala dinner at The Brewery in London last night (15 May)…
Judges Prepare For Questions about ECCCSAs
Judges prepare for questions about ECCCSAs • Chair of the Judges, Ann-Marie Stagg hosts webinar at…
ECCCSA Awards 2018 Now Open for Nominations
European Contact Centre and Customer Service Awards open for nominations • Nominations open on 4 May…
Serco & Content Guru Win at European Technology Awards
Cloud contact centre technology provider Content Guru has been awarded the ‘Vertical Solution of the Year’…
VoiceSage Wins Network Computing ROI Award
VoiceSage Wins Network Computing ROI Award – Customer communications and outreach solution leader claims latest user-voted…
Welsh Contact Centre Awards – and the winners are…..
The best contact centres in Wales as Claudia Winkleman crowns champions in £650m sector The top…
Parseq’s Mark Lonie Shortlisted in National Contact Centre Awards
Parseq’s Mark Lonie has been shortlisted in the Customer Experience Champion category at the 2018 UK…