Noble Systems, a global leader in omnichannel contact centre technology solutions, today announced the release of…
Tag: Analytics
Ultracomms Showcase Advanced interaction Analytics at CC Expo
Ultracomms, Europe’s first cloud-based contact centre services provider will be showcasing how their innovative inbound, outbound…
How Interaction Analytics Can Reduce Agent Attrition
Understanding How Interaction Analytics Can Reduce Agent Attrition The typical contact centre agent interacts with current…
Interaction Analytics – the Missing Link according to Nexidia
Interaction Analytics – the Missing Link; Jonathan Wax, VP, EMEA at Nexidia takes a look at…
Sabio: The Sound of Analytics Success
Sabio Event: Like the sound of analytics but not sure what the benefits are or how…