Content Guru, a leading global provider of enterprise cloud customer experience (CX) and contact center solutions, has announced its global headcount has grown by more than 10% in 2024, taking its number of employees to over 500. Content Guru has repeated recorded double-digit headcount growth over the past few years, a key element has been the addition of multiple cohorts of graduates. Over 50 graduates have joined the team in 2024 across a range of departments including application development, escalations support, and business development.
Content Guru is experiencing significant growth in the Contact Center as a Service (CCaaS) sector, fueled by the rising adoption of its market-leading storm® platform, the only cloud contact management platform trusted by blue-light services, delivering market-leading reliability, scalability and functionality across a wide range of sectors. Content Guru is at the forefront of generative AI evolution and is a trusted AI orchestrator that allows customers to reap the rewards of AI without the pitfalls. The demand for its human-assist capabilities to bolster CX performance before, during and after an interaction is driving demand for its AI services delivered through brain® and contributing to its growth journey.
Martin Taylor, Co-Founder and Deputy CEO at Content Guru, explained,
“As a growing number of private and public sector large enterprises select storm to deliver mission-critical CX, we are committed to investing in our team to support our expansion,”
“As many in the CCaaS industry cut back on headcount, we have added to key areas of our business across a range of levels. We are proud to welcome a number of team members who are keen to help customers make demonstrable improvements in customer satisfaction. Many of our managers, heads of department and directors joined at a graduate level, highlighting the strong potential of hiring and nurturing the best talent in the industry.”
Content Guru is the world’s foremost vendor of mission-critical, high-scale, feature-rich cloud contact centre and CX (customer experience) solutions.
Available in over 150 countries, storm® is the only cloud platform trusted to run national blue-light emergency services and its CX solutions have delivered the highest customer satisfaction scores in multiple industries for many of the globe’s largest organisations. Its brain® AI services provide leading automated and human-assist capabilities to bolster contact centre performance.
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