Category: – Reports/Surveys

- Contact Centre News - Customer Service/Experience - Reports/Surveys

The Future of Customer Service 2013

26 June 2013
Contact- Centres

The CCA Kcom ‘Future of Customer Service’ report 2013 marks the third year this authoritative research…

- Contact Centre News - Downloads - Reports/Surveys ContactBabel

Telephony Best Channel for Complaint Handling & Customer Satisfaction

22 April 2013
Contact- Centres

Telephony Best Channel for Complaint Handling & Customer Satisfaction with 73% of US businesses say, if…

- Contact Centre News - Reports/Surveys

Rostrvm Solutions survey shows contact centres slowed down

14 April 2013
Contact- Centres

Rostrvm Solutions latest survey of UK contact centres has found that staff productivity is being hampered…

- Reports/Surveys - Social Media/Digital

Social Media Improving the Future of Customer Services

14 March 2013
Contact- Centres

A recent report looking at customer service trends, commissioned by Kcom in association with the Customer…

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